Security Operations Center Operator

The Peabody Essex Museum in Salem, MA is seeking candidates for the Overnight Security Operations Center (SOC) Operator position. SOC Operators monitor computer-driven access control, surveillance, and life-safety systems throughout the museum campus. The SOC also coordinates incident response with alarm service vendors, emergency responders and in-house security staff. Additional duties include maintaining daily activity logs, filing incident reports, operational and performance tests of relevant systems, and basic maintenance of control center equipment.

SOC operators must have a strong working knowledge of security field operations in order to successfully coordinate effective response procedures. Operators will learn multiple systems, problem-solving, and decision making within the context of the policies, procedures, and protocols of the Security Department and the Security Operations Center. Successful candidates will be comfortable working independently, have strong written and verbal communication skills, an acumen with technical concepts, and an assertive yet professional demeanor. The ability to remain calm under pressure and exercise well-reasoned discretion is essential. An Associate's degree in a related field (or an equivalent of education and work-related experience) is required and a minimum of two years of relevant experience is required. Proficiency with Microsoft Office Suite and common network communication platforms like email, cloud storage in particular Google Workspace is desired. Must be able to work for extended periods on foot and be able to be seated for extended periods as well.

This is a full-time, overnight position with 12-hour shifts. The regular hours of this position are 7pm to 7am, but initial training is conducted during the day shift from 7am to 7pm. The schedule includes weekends, evenings, holidays, and extended shifts. Overnight SOC Operators are on a two-week rotation, working 4 days on week one and 3 days on week two. Please include a cover letter and resume with your application. The pay range for this position is $19.56 to $20.14 per hour commensurate with experience. Please note this is an overnight shift which includes a shift differential that will be discussed during the interview process.