Field Engineer Technician

Role Summary Installs, repairs, and provides technical maintenance for PC products and component hardware and software, primarily at customer locations. Ensures systems operate as designed, perform upgrades and maintenance as required, collaborate with technical teams, schedules services, completes administrative activities, and works directly with customers to ensure satisfaction and understanding of product functionality. Great Customer Service Skills are required. Key Responsibilities Provides the full range of field engineering support for an assigned base of large and/or complex clients. Takes complete ownership of onsite service activities. Performs advanced-level maintenance on all products, including lower-complexity installation activities. Provides technical feedback on equipment, systems, and processes to improve service delivery. Uses advanced tools and technical knowledge to resolve customer issues and conduct scheduled installations. Identifies and resolves systemic issues within the team. Provides technical assistance and expertise to other team members. Contributes to improved client-services metrics, reporting, and documentation. Monitors technical and process issues and proactively recommends service improvements to management and the team. Qualifications High School Diploma or GED required May require technical certification or Associate Degree Generally, 2-4 years’ experience in area of responsibility Benefits Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We’re committed to supporting work-life balance and investing in your future success. Video Interview At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually! Export Control This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. Equal Opportunity Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at View email address on click.appcast.io or alternatively Toll Free: View phone number on click.appcast.io (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here. Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions - cloud, AI, digital workplace, logistics and enterprise computing - help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer - Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity #J-18808-Ljbffr Unisys