Licensed Professional Mental Health Counselor (Program Manager)

PCMHI Operations ManagerThe incumbent is responsible for the full scope of PCMHI operations, including clinical programming, policy and procedure development, staff supervision, quality improvement, resource allocation, and coordination with Primary Care and Mental Health leadership. The position requires independent decision-making, expert clinical judgment, and the ability to implement both short- and long-term program goals aligned with facility, VISN, and national Mental Health priorities. Duties include, however, not limited to:Overseeing daily operations, ensuring all Office of Mental Health and facility performance metrics, access expectations, and national PCMHI directives are met.Conducting needs assessments, identifying gaps in service delivery, and initiating program improvements.Developing, updating, and implementing PCMHI policies, procedures, workflows, and clinical pathways.Allocating and monitoring resources to ensure optimal staffing, productivity, and workload balance.Facilitating collaboration between PCMHI, PACT, Outpatient Mental Health, and other interdisciplinary stakeholders.Participating in organizational strategic planning, providing expert guidance on PCMH integration, Suicide Prevention initiatives, Whole Health alignment, and mental health access expansion.Monitoring quality outcomes through data-driven evaluation and ensuring timely completion of reports, audits, NEPEC submissions, and other required documentation.Serving as the PCMHI liaison to Primary Care leaders, attending interdisciplinary leadership meetings, contributing to PACT strategic planning, and resolving operational challenges collaboratively.Participating in required facility committees including, but no limited to, Mental Health ICC and Primary Care ICCWork Schedule: 8AM to 4:30PM, Monday - FridayTelework: Not AvailableVirtual: This is not a virtual position.Functional Statement #: 63147FRelocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not Authorized