National Operations Specialist (Student Housing)

National Operations Specialist

Our SelectLeaders client is looking for a National Operations Specialist to join our team to provide on-site leadership and strategic direction across our portfolio of properties. The National Operations Specialist will be on-site at our properties in the event of a staff vacancy or additional training needs and will help accomplish the daily operations and sales and marketing plans for the property. A background in student housing, property management, or marketing and leasing is imperative to the success of this position.

You will report to the Director, Training & Support.

This position is remote with 75% travel.

The salary range is $65K to $75K, plus an annual bonus.

Responsibilities

• Provide interim on-site leadership and strategic direction alongside regional managers during staffing transitions, ensuring operational continuity and performance stability
• Lead, coach, and develop site teams including property managers, assistant managers, leasing & marketing managers, maintenance, and community assistants
• Oversee full property operations including leasing performance, marketing execution, financial management, and resident experience to increase occupancy and revenue goals
• Step into property manager responsibilities when needed, assisting with resident move-out, property turn, and move-in cycles
• Analyze budgets and monthly financial statements to identify variances, accruals, and reclasses while maintaining fiscal accountability
• Partner with revenue strategy by advising on pricing, concessions, and leasing tactics based on traffic, velocity, and conversion trends
• Facilitate resident mediation and conflict resolution to maintain positive community culture and retention
• Gain exposure to diverse operational models by traveling across 30+ markets nationwide, expanding business perspective and leadership experience

Qualifications

• Bachelor's degree preferred or comparable experience in the student housing space
• 3+ years' experience as a property manager or equivalent role
• Knowledge of the market competition, local businesses, and university
• Excellent planning to manage a team
• Communication with residents, team members, and senior management
• Driven individual
• True team player eager to help build the business
• Eagerness to provide the best resident experience
• Excellent project management
• Exceptional customer service and resident relations
• Desire to travel up to 75%
• Live within 1 hour of a major airport

$65,000 - $75,000 a year Health (PPO or HSA), dental, and vision Flexible PTO 13 paid holidays 401K 100% match up to 5% Annual review and bonus program Paid parental leave