Sr. APeX Application Analyst - Willow Ambulatory

Department Overview At UCSF Health, the Health Information Technology (Health IT) department is the digital backbone of our healthcare system. Our teams – spanning applications, technology, and support – design, build, and sustain the advanced digital ecosystem that empowers patient care, research, and education across UCSF Health. Driven by UCSF's mission of caring, healing, teaching, and discovering, we ensure that technology enhances every interaction between patients, providers, and staff. Our talented professionals play a vital role in supporting the delivery of complex, specialized care that is unique to UCSF Health. We are a mission‑oriented, community‑focused department, proud to serve a diverse patient population. Team members are empowered to drive change, innovate, and contribute to a culture that values collaboration, inclusion, and excellence. Working within a cutting‑edge enterprise technology environment, Health IT partners across the organization to deliver exceptional care through innovative, reliable, and connected technology solutions. Duties & Essential Job Functions Identify the functions or tasks that employees in the job perform. The essential functions should state the purpose of the work and the results to be accomplished. The functions listed represent 10% or more of the work. 20% Leads and/or conducts the planning and implementation of clinical software, hardware, operating systems and/or distributed clinical information systems at all levels of complexity and scope. Advises peers or manages improvements in optimization and improved functionality. 10% Works on highly‑complex initiatives to perform advanced analyses of patient care workflow and processes in various clinical departments, and to plan, develop, and define information technology solutions for improved system integration, functionality, and outcomes. Contributes to new and innovative workflows to improve operational efficiencies. Demonstrates efficiency and independence in complex projects while working autonomously with negligible direction from Supervisor and/or Manager. 10% Serves as a technical leader, conducting in‑depth analysis and documentation of system specifications and identifying process changes as a result of system upgrades and new releases. Leads teams and committees in developing highly‑complex project plans, and provides senior staff and management with guidance and recommendations for improvements in quality, efficiency, and functionality. 10% Leads the development of new projects at high levels of complexity and broad scope. Functions as a resource to resolve systems analysis and testing issues. Works to resolve technical challenges, as well as interpersonal and/or team performance issues in regards to development. 2% Designs and conducts user training in complex clinical information system workflows and processes, hardware and/or operating systems with broad scope. 30% Troubleshoots complex issues of broad scope with clinical software, hardware, operating systems and/or distributed clinical information systems. Identifies and coordinates service and support as needed between clinical engineering, IT, networks, departments and outside vendors. Develops, collaborates and implements new functionality, testing, workflows, processes, system designs or developments as needed. 5% Coordinates development of new Standard SOP to assist in standardization of routine processes to support the technology used by the business unit. Supports change and innovation. 5% Seeks improvements in services. Consults with clinicians, using feedback to improve use of technology for the clinical and business users. 8% Realigns based upon business and clinical needs. Looks to new opportunities to address customer service challenges. Documents issues and develops/communicates plans to address. Required Qualifications Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training. PharmD degree. Minimum 5 years of relevant work experience or equivalent combination of education and experience. Epic Willow Ambulatory Application Certification. Broadly encompassing or highly in‑depth knowledge of 1‑2 areas of focus in retail/specialty pharmacy. Knowledge of operations, systems and functions, including planning, design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation. Ability to apply advanced problem‑resolution skills to highly complex issues, quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner. Advanced interpersonal communication skills to effectively train, support, and collaborate productively with clinical users and key stakeholders at all professional and technical levels. Advanced written and verbal communications skills, to convey highly‑technical information and instructions to all levels of clinical users and staff in a specific, clear, and concise manner. Advanced analytical skills and expertise in documentation and reporting, with the ability to apply metrics, plan and implement testing systems, collect and analyze performance data, and produce substantive reports and analyses for management use. Advanced ability to serve as a technical leader and information resource, and to work collaboratively with key personnel and management, providing guidance and recommendations on systems, improvements, upgrades, and industry advances and trends. Required Certification Epic Willow Ambulatory Application Certification. Preferred Qualifications Advanced organizational and project management skills, and ability to lead a team, prioritize tasks, and see projects through from inception to completion on schedule. Academic Medical Center experience with 5+ years of Epic experience. Epic Willow Specialty Pharmacy Application Certification. Epic Willow Inpatient Application Certification. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Salary Information The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about the benefits of working at UCSF, including total compensation, please visit: #J-18808-Ljbffr University of California , San Francisco