Retention Specialist

Inbound Retention Specialist - Sales - US Remote - Eastern Region Join to apply for the Inbound Retention Specialist - Sales - US Remote - Eastern Region role at Yelp. Get AI-powered advice on this job and more exclusive features. Summary Role operates remotely, but candidates must reside in the Eastern region of the United States (Eastern or Central Time Zones). Do you love local businesses and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Customer Success Representative to provide a 5-star experience to our small business advertisers. As a member of the Customer Success team, you will support, consult, and retain our advertisers post-sale. Yelp values great people who are eager to learn and grow, even if you don’t meet every single requirement listed. What You’ll Do Strengthen Yelp’s revenue retention by providing exceptional and timely customer support. Manage an inbound phone queue, consulting and educating our current Yelp advertisers. Show clients the value of Yelp by highlighting their investment returns through ad performance metrics. Use strong listening and conflict resolution skills to handle escalated clients. Become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs—ask probing questions and handle objections. Exhibit strong communication skills, externally with clients and internally with other Yelp employees. Remain organized and efficient in a fast-paced environment. Consistently achieve or exceed monthly goals. What It Takes To Succeed Bachelor’s Degree or 3+ years of relevant client-facing experience. Technical proficiency with computers and information systems. Strong verbal and written communication skills. Excellent problem solving and troubleshooting abilities. Experience in account management, sales, advertising, or small business (preferred). Love for local businesses and understanding of their importance in local economies. Excellent time management and organizational skills with the ability to track and complete numerous details. Ability to handle tough conversations with business owners in a professional, solutions-oriented manner. Ability to balance consulting and providing support as needed. Willingness to receive and implement feedback. Ability to thrive in a fast-paced and ever-changing environment. What You’ll Get Medical, vision, and dental coverage from day one. Mental health support and services via Modern Health. Paid time off: 15 days (accrual), plus 12 paid holidays, one floating holiday, and 7 paid wellness days; increases with tenure. Up to 14 weeks of parental leave. Monthly wellness subsidy. Flexible spending account. 401(k) retirement savings plan. Employee stock purchase plan. Work from home reimbursement. Base salary of $50,000 plus performance-based incentives. Closing At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human. We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. Actual salary offered may vary based on location and experience. We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. For accommodations, contact View email address on click.appcast.io or View phone number on click.appcast.io. US Recruiting and Applicant Privacy Notice. Seniority level : Entry level Employment type : Full-time Job function : Sales, Advertising, and Business Development Industries : Software Development, Technology, Information and Internet, and Advertising Services #J-18808-Ljbffr