Senior Technical Program Manager

Role Description

Step into a role where your ideas spark innovation and your impact is felt every day. As the Senior Technical Program Manager, E2E Portfolio Management, you sit at the center of how project information becomes decision across the Americas delivery portfolio. You orchestrate the weekly End to End Project Delivery Review forum where project risks, schedule changes, capacity commitments, and Ready date changes are surfaced, reviewed, and approved, shaping which issues are escalated, resourced, and resolved by senior leaders. You build trust on both sides of the table by preserving context from delivery teams, reconciling conflicting views, and presenting clear, decision-ready recommendations.

You will also own a critical data and process challenge: maintaining an accurate, timely portfolio view in an environment where risk and schedule data change constantly, flowing through multiple systems on fixed refresh cycles and hard weekly cutoffs. You will improve how this information is collected, modeled, and surfaced so senior leaders can act quickly with confidence. In parallel, you will drive automation and applied artificial intelligence across the End to End team, identifying opportunities and delivering solutions using tools such as Power Automate, Power Apps, Power Business Intelligence, and SharePoint to reduce manual work and speed decisions.

This role is technology- and data-centric. It has two primary areas of scope:

• Own the AMERS E2E Project Delivery Review (PDR) as a weekly program: assembling constantly changing risk, schedule, and capacity data from multiple systems on a tight recurring deadline.
• Drive AI utilization and automation adoption across the entire AMERS E2E team, identifying opportunities to remove manual effort and personally building the solutions that deliver it.

Responsibilities

• Identify complex opportunities and gaps across services, systems, and infrastructure that affect regional delivery.
• Define program goals, success criteria, and performance metrics for the End to End portfolio review and related automation.
• Partner with engineering, construction, networking, operations, and other stakeholders to design and maintain integrated portfolio views and decision workflows.
• Break down the portfolio program into projects and ongoing operations, track end-to-end schedules, manage dependencies, and adjust plans when necessary.
• Create and refine processes, dashboards, and automation that improve live-site portfolio visibility and incident root-cause analysis.
• Own the weekly AMERS E2E Project Delivery Review (PDR) end to end, including deck preparation and forum facilitation.
• Manage a high-volume, constantly changing data set on a fixed weekly cadence.
• Facilitate the PDR discussion in front of senior leadership, driving a crisp agenda and capturing outcomes.
• Partner with E2E delivery leads and analytics to troubleshoot data quality issues.
• Maintain and evolve the PDR playbook, prep schedule, report library, and supporting documentation.
• Drive AI utilization and automation adoption across the entire AMERS E2E team.
• Personally build and maintain solutions on the Microsoft Power Platform.
• Design, build, and iterate on AI agents and Copilot-based solutions.
• Own SharePoint site maintenance and information architecture for the E2E team.
• Establish standards, templates, documentation, and light governance for team-built automation.
• Train and enable team members on AI and automation tooling.
• Embody our culture and values.

Qualifications

• Bachelor's Degree in Engineering, Business, Construction Management, Data Analytics/Science AND 4+ years experience in relevant fields OR equivalent experience.
• 2+ years of experience managing cross-functional and/or cross-team projects.

Requirements

• Ability to meet Microsoft, customer and/or government security screening requirements.
• Microsoft Cloud Background Check required upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Bachelor's Degree in Engineering, Business, Construction Management, Data Analytics/Science AND 8+ years experience in relevant fields OR equivalent experience.
• 6+ years of experience managing cross-functional and/or cross-team projects.
• 1+ year(s) of experience reading and/or writing code.
• Demonstrated hands-on experience building solutions in the Microsoft Power Platform.
• Experience preparing and facilitating a recurring management or leadership review.
• Datacenter construction or comparable complex infrastructure/construction experience preferred.
• Demonstrated experience in program facilitation, data discipline, and hands-on technical skills.
• Experience owning a recurring executive-level business review or governance forum.
• Demonstrated ability to work with constantly changing data from multiple source systems.
• Hands-on development experience with the Microsoft Power Platform.
• Experience building or deploying AI agents or comparable AI-driven automation.
• SharePoint administration and site maintenance experience.
• Demonstrated track record of identifying automation opportunities and driving adoption.
• Ability to translate ambiguous business pain points into working technical solutions.
• Expertise on facilitation skills, with the ability to distill complex data into a clear narrative.
• Experience establishing lightweight governance, documentation, and standards for citizen-developed solutions.

Compensation

The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable local laws, regulations and ordinances.