Care Manager

Essential Job Functions Provide face-to-face services, including home visits and telephonic contact on a monthly basis to each individual on their caseload. Conduct comprehensive assessments to identify an individual's clinical and psychosocial needs, choices, and preferences for services and build a person-centered plan of care. Effectively support individuals through skills and practices including but not limited to motivational interviewing, suicide prevention, risk screening, trauma-informed care and person-centered planning. Responsible for comprehensive assessment, outreach and engagement, service and treatment linkages, and coordination using evidence-based practices and outcomes. Demonstrate proficiency at navigating the health care system, including the ability to make referrals to housing services, crisis intervention, and peer support. Support consumers using trauma-informed practices with linkages to identified resources, coordination of care among providers, advocacy, and support with identified recovery goals. Develop and revise individual plans of care consistent with Health Home requirements and coordinate with the Managed Care organizations for HARP members. Develop and maintain professional relationships through open communication and strong collaboration with community services. Assist consumers with identifying and achieving person-centered goals and recovery. Monitor consumer wellness and ensure well-coordinated care among all providers. Develop and maintain appropriate and accurate records and files according to all county and organization policies and procedures as well as all governing and regulatory standards. Attend necessary meetings. Maintain regular and effective communications with supervisor, county service providers, and all relevant parties as needed. Collaborate with hospital or treatment-providing staff as well as Managed Care Organizations for successful transitions of care. Address the quality, adequacy, and continuity of services to ensure appropriate support for individuals' mental health and psychosocial health needs. Meet weekly to bi-weekly for supervision, participate in case conferences, and other relevant meetings and trainings. Participate in on-call rotation. Adhere to Medicaid, Department of Health and Health Homes billing standards. Secure all health records and other protected information with the highest regard to confidentiality and HIPAA laws and regulations. Engage families, natural supports, and providers into the care coordination process. Carry caseload between 40-45 individuals (approximately). Experience, Education, & Physical Qualifications Education and experience requirements are dependent on the need of the program at the time of the opening. Care Manager Standard Qualifications Typical qualifications considered would be a high school diploma and 2 years of relevant experience, or an associate's degree in human services or related field plus 1 year of relevant experience, or a bachelor's degree in human services or related field. A valid NYS driver's license is required as driving is an essential function of the position. Experience must consist of providing direct services to people with serious mental illness, developmental disabilities, alcoholism or substance abuse, and/or children with SED. Linking individuals with serious mental illness, children with SED, developmental disabilities, and/or alcoholism or substance abuse to broad community services, including medical, psychiatric, social, educational, legal, housing, and financial services, is necessary. #J-18808-Ljbffr