Front of the House Manager

Front Of The House Manager

Southern Hospitality Company, an entity of Southern Land Company, is headquartered in Nashville, TN is seeking a full-time Front of the House Manager to open our new Italian restaurant, Lupo Notte. The successful candidate will be able to work independently, in a fast-paced work environment.

With support from the General Manager and assistant General Manager, the Front of the House Manager directs and oversees all operations in the front of house, including personnel performance management, beverage menu mix, ordering, vendor relations, beer, wine and liquor inventory. Ultimate responsibility for guest satisfaction and financial performance.

Essential Functions

• Ownership of the service mission statement, always lead by example.
• Help as a coordinator of recruiting, hiring, coaching, training and creating a culture of teamwork.
• Supervision and mentorship of associates to ensure all is done in accordance with Southern Hospitality Standards.
• Maintain a strong, highly visible and professional presence with all guests.
• Oversee operations to ensure smooth and consistent experience in all areas, high levels of guest satisfaction, quality food products and exemplary service in conjunction with managers and chefs.
• Support of the beverage program, to include purchasing and monthly inventory of all beer, wine, liquor and NA beverage product.
• Consistently monitor payroll and labor resource allocations to ensure they are in line with financial forecasting and goals.
• Ensure adherence to, and compliance with, all health, safety, liquor consumption, and all other food and beverage regulations. Keep current on all matters pertaining to the food and beverage industry in Nashville and across the country, particularly among similarly themed concepts.
• Ensure fully effective and efficient staffing and scheduling for the restaurant while balancing financial objectives with guest satisfaction.
• Establish and uphold expectations for cleanliness, dress, decorum and other service standards, consistently monitor for adherence.
• Ability to stand for long periods and lift up to 50 pounds.
• Maintains inventory levels, ordering amounts, timing of orders, receiving, invoice settling, and equipment.

Knowledge, Skills, and Abilities

• Fully functional knowledge of the POS system, hardware, software and menu programing.
• Strong understanding of beverage program management.
• Ability and willingness to step into operations during "all hands-on deck" periods.
• Strong working knowledge of Microsoft Office.
• Ability to keep sensitive information highly confidential.
• Excellent written and verbal communication skills.
• Strong interpersonal skills, ability to deal professionally with clients, vendors, and colleagues.
• Excellent organizational and time management skills, ability to take initiative, exercise sound judgment.
• Demonstrate a sense of urgency and attention to detail and carry multiple projects through to completion.
• Ability to work independently and collaboratively, prioritize work and ask for further clarification when necessary.
• Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events.
• Availability to work nights, weekends and holidays.

Required Education and Experience

• Bachelor's degree (BA) from four-year college or university; or two to three years related experience and/or training; or equivalent combination of education and experience.
• Tennessee ABC Server Card (must be attained in first 90 days on property).
• SERV Safe certification.
• Previous experience as Manager in restaurant operations.

Company Overview

Southern Land Company believes that community is the heart of every successful development project. With that as our starting point, we create residential developments around the country that provide a generous, comfortable lifestyle to those that call them home. In support of our single family and multifamily projects, we also undertake key retail, office, and recreation developments to craft convenient, complete communities. We believe in big ideas and paying attention to every detail required to realize them.

We Have

• A strong brand recognized for quality, performance, and artistry
• Guiding principles of creativity and innovation
• An open mind for new ideas and creative methods
• A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and more!

Southern Land Company is an Equal Opportunity Employer (EOE) and we seek to create an inclusive workplace that embraces diverse backgrounds, life experiences and perspectives. Southern Land Company offers a competitive benefits package, including 401k and paid time off. For more information, please visit our website at