Customer Success Associate

Job Overview The Customer Success Associate (Enterprise Client Team) conducts advanced, large-scale business license research projects for our enterprise-level clients. Work includes corporate transactional change events such as change of ownership, mergers & acquisitions, entity conversions, name and officer changes, and re-domestication. Responsibilities Supports large-scale, complex research transactions for our enterprise-level direct and partnership clients. Conducts industry and location specific research, identifying all federal, state, county and city level licensing requirements. Creates business-specific research packages for timely delivery in line with key performance indicators. Identifies and compiles licensure specifications in PDF and Excel formats, including forms, hyperlinks, supporting documents, exam requirements, prerequisites, turnaround times, fees and renewal data. Communicates directly with government agencies to assist with business license research inquiries. Provides proactive updates to clients and partners regarding order status and delays. Conveys findings to clients and team members via oral and written correspondence. Adds new and updated license information for future use. Synergizes with other internal teams to convert product to other services. Interacts with clients and business partners to identify, explain and resolve business licensing needs. Other duties as assigned. Other Duties Other duties as assigned. Qualifications Minimum Bachelor’s degree or equivalent. Exceptional interpersonal skills to communicate with partner representatives, government agencies, colleagues and clients. Use of considerable tact and discretion when dealing with partners, clients or sensitive data. Ability to adapt to changing regulatory environment. Ability to work independently, handle pressure, multi-task and prioritize work at all times. Excellent organizational and communication skills (both verbal and written). Ability and desire to work in a fast paced environment. Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF). Excellent attention to detail and high degree of accuracy and consistency. Compensation $41,100.00 - $68,900.00 USD. Eligible for bonus. Compensation range is based on primary location. Benefits Medical, Dental & Vision Plans 401(k), FSA/HSA Commuter Benefits Tuition Assistance Plan Vacation and Sick Time Paid Parental Leave EEO Statement All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. #J-18808-Ljbffr