Night Auditor
The Abbey Resort
What's in it for you...
What you'll be doing...
Experience & Education:
- Hotel and travel discounts at worldwide destinations!
- Professional development and promotion opportunities!
What you'll be doing...
- Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
- Thank departing guests, verify accurate billing, and encourage return visits.
- Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
- Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
- Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
- Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
- Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
- Always maintain professionalism consistent with hotel brand and company expectations.
- Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
- If applicable, maintain balance and security of house bank and accurately log all transactions.
Experience & Education:
- 2+ years of customer service experience, preferably in Hospitality or related industry
- High School diploma or equivalency education certificate required
- Excellent verbal and written communication skills
- Must be able to speak, read, and write in primary language used in the workplace
- 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
- Lift, lower, and maneuver up to 30 pounds occasionally
- Ability to independently work during overnight hours
Vacancy posted 5 days ago
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