Shift Manager

Summary The Shift Manager is responsible for managing the daily operations of the Moe’s Southwest Grill, ensuring that the restaurant team creates quality food and provides quality guest service in a fun, fast‑paced environment. The manager must also ensure the restaurant team adheres to company policies, procedures and standards. Essential Functions Ensure the restaurant team is properly trained for prepping, cooking, packaging and serving food for guests in a timely fashion; verify that the prepared food meets operational, food safety and brand standards; manage food flow, ordering, receiving, storing and servicing to maintain high quality, proper portioning and low waste; coach the team on operational standards and take corrective action as necessary. Maintain a fun, fast‑paced atmosphere for employees and guests, greeting guests with “Welcome to Moe’s!” and striving for 100% guest satisfaction in quality, service and cleanliness; take corrective action as necessary. Enforce sanitary practices for food handling, general cleanliness and maintenance of exterior, kitchen and dining areas; ensure compliance with food safety and brand standards; establish proper security procedures to protect guests, employees and assets; promote guest and employee safety to reduce injury or accidents; complete administrative paperwork promptly. Maintain a professional image, including punctuality, cleanliness, uniform and appearance standards. Consistently exhibit actions and behaviors that best demonstrate the company values; perform all other tasks as directed by company leadership, representing Moe’s and Quality Fresca, LLC professionally in every aspect of performance. Perform other duties as assigned. Education and Work Experience Required High school diploma or equivalent (preferred). Required Knowledge, Skills, and Abilities Quality guest services skills Strong communication skills for multiple audiences Effective shift management skills Computer skills Self‑discipline and leadership skills Ability to multi‑task Ability to effectively lead a restaurant team to achieve company goals Adherence to company core values – Quality Way Physical and Cognitive Requirements While performing this job, the employee must regularly communicate clearly, move, and remain in a stationary position; occasionally transport or move up to 50 pounds; detect, perceive, identify, recognize, judge, inspect, estimate, observe, and assess items, information, and objects in an office or restaurant environment. Work Environment The noise level in the work environment is usually moderate. #J-18808-Ljbffr