Service Manager

Lead a high performing team. Shape the customer experience. Grow your career. Service Manager – Ocala, FL Cumberland International Trucks is seeking a Service Manager for our Ocala dealership—someone who brings energy, organization, and a commitment to delivering exceptional customer experiences. As a family‑owned dealership and one of the top truck dealers in North America, we offer a workplace built on support, trust, and meaningful opportunity . Here, leaders grow, people succeed together, and you can build a long‑term career with real impact. The Service Department is the heartbeat of the dealership. The Service Manager sets the tone—building clear processes, strong communication, and a team culture grounded in our Core Values: Honor, Readiness, Victory, and Loyalty . In This Role, You Will Lead a service team with clarity, coaching, and accountability Strengthen long‑term customer relationships through consistency & trust Drive productivity, technician development, and operational excellence Increase profitability through staffing efficiency & quality standards Ensure the department delivers reliable, high‑quality workmanship Foster collaboration with other departments to support dealership success Key Responsibilities Manage daily operations of an efficient, profitable Service Department Build strong customer relationships through clear communication and follow‑through Support and guide technicians through training, development, and performance feedback Uphold warranty guidelines and ensure accurate documentation Maintain high product and technical knowledge to support the team Identify opportunities to improve productivity and reduce costs Maintain departmental organization, workflow, and adherence to processes Collaborate with other departments to achieve dealership goals Champion a culture of teamwork, respect, and continuous improvement Required Qualifications 5+ years of technical experience in the medium/heavy‑duty truck industry Technician training such as ASE and/or OEM certifications (desired) Strong internal and external customer service abilities Familiarity with warranty processes and guidelines Proven ability to lead others in a positive, empowering way Strong written and verbal communication skills High degree of product and technical knowledge Strong organizational abilities and comfort with multitasking Preferred Qualifications Working knowledge of Microsoft applications used at this location Commitment to personal and professional development Knowledge of International and supplier warranty policies Ability to support teamwork and a respectful, collaborative environment Benefits 8 Paid Holidays PTO Vacation Paid Birthday Off Work‑life balance focus $500 Employee Referral Bonus Mentorship & Internship Programs Paid Training & Certification Reimbursements 401(k) with Employer Match (Fidelity) Medical / Dental / Vision Options Life & AD&D Coverage Supplemental Life Insurance ShortTerm & LongTerm Disability Options 24/7 Access to Teladoc Free & Confidential Employee Assistance Program Cumberland International Trucks is an equal‑opportunity employer committed to a safe, inclusive workplace. Employment decisions are based on qualifications, merit, and business need. Ready to make an impact? Apply today. #J-18808-Ljbffr