Customer Account Associate

Job Description

Are you passionate about delivering exceptional customer experiences and building strong relationships? Do you believe every customer interaction is an opportunity to build trust and deliver value? If so, we invite you to bring your customer service expertise, problem-solving skills, and collaborative approach to a role where you can make a meaningful impact every day.

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We are looking for a detail-oriented and customer-focused Customer Account Associate to join our team! In this role, you will serve as a key point of contact for customers, managing orders, addressing inquiries, and ensuring a seamless customer service experience. You will collaborate with several teams throughout our organization. Your ability to navigate complex customer needs, resolve issues, and maintain strong relationships is critical to success.

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Excelling in this position requires more than managing orders and responding to inquiries. It calls for someone who can anticipate customer needs, solve challenges proactively, and work collaboratively to deliver positive outcomes. As a vital link between customers and internal teams, you'll play an important role in ensuring smooth operations, effective communication, and exceptional service every step of the way.

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If you're a proactive problem-solver who enjoys making a meaningful impact on both customer satisfaction and business success, we'd love to hear from you! Apply today and become part of a team dedicated to delivering excellence at every customer interaction.

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PRIMARY JOB DUTIES AND RESPONSIBLITIES

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• Answer incoming calls, order entry and maintenance, customer account maintenance.
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• Liaison with customer base, sales force, manufacturing, R&D, marketing and other departments.
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• Investigate complaints to resolve customer issues; assist in preparation of credit memos for price adjustments, order entry errors and other administrative errors.
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• Work cohesively with Demand Planning, customers and outside warehouses on inventoried items.
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• Work with Global Price Team and sales on price masters. Maintaining systems accurately.
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• Work cohesively with supply chain buyer/planners, coordinating changes needed on customer orders.
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• Work with manager on associated projects/teams. Assisting in developing, establishing, and maintaining standard practices and procedures for customer service and related functions.
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• Process regulatory and other requests through Salesforce.
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• Work with Master Data Management Team on material and customer master information.
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• Assists with team coverage when other staff members are out of office.
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• Travel as needed to manufacturing locations and customer base.
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JOBS, EXPERIENCE, AND KNOWLEDGE REQUIREMENTS

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• Bachelor's degree or the equivalent experience.
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• 3 to 5 years customer service and account support/management experience in the manufacturing or paper industry using silicone as the processing agent within a product knowledge-based customer support center.
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• Experience with Salesforce and/or SAP a plus.
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• Excellent written and oral communication, the ability to build collaborative relationships with Loparex team and our customer base.
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• Proven analytical problem solving, math skills, manufacturing systems and communications skills to quickly resolve time sensitive customer issues.
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• The ability to be self-directed to work toward corporate and business unit objectives.
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• The flexibility to provide support on business initiatives and execute implementation processes.
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• Solid organizational, communication, and follow-up skills.
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BENEFITS

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• Medical, Dental, and Vision Insurance
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• Telehealth
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• Health savings account with generous annual employer contribution
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• Fitness reimbursement program
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• Development and career growth opportunities
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• Competitive 401(k) matching program
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We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by applicable law.