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Sapphire CX Strategy & Servicing Director

Testing Site - JPMC

Wilmington, DE

JPMorgan Chase seeks a Senior Customer Experience Lead in the Sapphire Servicing team to shape end-to-end customer experience standards for affluent clients across phone, digital, and social channels. You will translate insights into a prioritized roadmap, reducing friction and accelerating satisfaction and loyalty across Chase’s Sapphire servicing. You will partner with multiple teams to drive enterprise improvements, establish policy, and measure success through a customer-centric lens. #J-18808-Ljbffr Testing Site - JPMC

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Vacancy posted 4 days ago
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