General Manager

Job Details: Job Location: Plano, TX (Legacy West) - Plano, TX 75024. Position Type: Full‑Time. Kite Realty Group Trust (NYSE: KRG) is a real estate investment trust (REIT) headquartered in Indianapolis, IN and one of the largest publicly traded owners and operators of open‑air shopping centers and mixed‑use assets. Publicly listed since 2004, KRG has nearly 60 years of experience in developing, constructing, and operating real estate. Job Summary: We are seeking an experienced General Manager to lead the operations of a high‑end, mixed‑use luxury asset in Plano, Texas, comprised of premier retail and Class A office space. This is a high‑touch, front‑facing leadership role requiring exceptional relationship‑management skills and executive presence. Key Responsibilities Deliver a first‑class customer and tenant experience through establishing and maintaining best‑in‑class operating standards including contracted services, oversight of the property’s preventative maintenance program, and development of a comprehensive energy and capital plan. Oversee all property operations, including preventive maintenance, life‑safety systems, energy management, capital planning, and contracted services. Serve as the primary, on‑site relationship manager for office tenants, retail tenants, and the local municipality. Act as a visible ambassador for the property, proactively engaging tenants to understand business objectives, gather sales data, resolve issues, and strengthen long‑term partnerships. Own the property’s financial performance, including budgeting, forecasting, expense control, rent growth, accounts receivable, and NOI optimization. Analyze tenant performance, identify risks or negative trends, and collaborate with leasing and asset management to develop data‑driven solutions. Ensure timely and seamless tenant openings by proactively resolving construction and entitlement challenges in collaboration with the development and construction team. Oversee the work process for ongoing services – including developing RFP, evaluating contractor submissions/bids, developing service agreements, work inspections, assuring project is completed in accordance with terms of service agreement and required documentation is delivered prior to project close‑out and/or payment. Recruit, develop, and retain a highly skilled management team. Provide employees with appropriate training to create an environment that maximizes performance and maintains consistency with company policy and procedures. Cultivate a service‑oriented, accountable culture aligned with company values. Partner closely with development and construction teams on development/redevelopment initiatives. Build and maintain strong relationships with the local community, including residents, community organizations, elected officials, and business leaders, to advance the asset’s strategic objectives and community integration. Collaborate on the development and execution of marketing and placemaking initiatives that enhance brand positioning, elevate the guest experience, and drive sustained traffic. Partner with Specialty Leasing and Property Marketing on the execution of events, sponsorships, and ancillary revenue initiatives aligned with the asset’s strategic plan. Collaborate with the leasing team on tenant selection, lease renewals, and strategies that optimize tenant mix and long‑term asset performance. Qualifications Bachelor’s degree (B.A./B.S.) or equivalent experience. Minimum 7+ years of progressive property or asset management experience, preferably in a retail or mixed‑use environment. Working knowledge of maintenance and operational functions. Strong financial acumen, including budgeting, forecasting, and operating expense control. Demonstrated ability to interpret complex leases, construction documents, and building systems. Solution oriented and results driven. Strong leadership and interpersonal skills. Proficient computer skills with previous experience with MRI, Salesforce, and Microsoft Word/Excel. Exceptional verbal, written, and presentation skills with the ability to interact confidently with senior executives. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits Comprehensive medical, dental and vision insurance. Paid disability benefits and parental leave. Paid life insurance and voluntary coverage options for additional life, accident, and critical illness insurance. 401(K) matching contributions. Competitive paid time off, including Volunteer Time Off. Flexible work arrangements. Tuition reimbursement assistance. Other office perks include a “Dress for your Day” policy, collaborative workspaces, milestone service anniversary recognition and gift, stocked wellness fridge pantry, and free fitness center and parking in our corporate office. Supports annual flu shots and biometric screenings, facilitates various health and wellness lunch‑and‑learns and manages a monthly wellness education campaign. #J-18808-Ljbffr Kite Realty Group