Voice Administrator- Voice Systems & Telecom Implementation Specialist

job summary:
Are you a tech-savvy coordinator who thrives at the intersection of enterprise telephony, project execution, and customer success? As our team drives a major project to modernize our Call Routing Platform and integrate Microsoft Teams, we are seeking a proactive Voice Systems & Telecom Implementation Specialist to take ownership of complex telecom implementations and daily operational support. In this hands-on technical coordination role, you will lead carrier number porting activities, schedule and oversee site implementations for our POTS-in-a-Box migration, and provide support for Microsoft Teams Calling environments. If you excel at bridging the gap between technical engineering teams, carriers like AT&T, and business end-users, this project is a great opportunity to showcase your expertise.

 
location: San Antonio, Texas
job type: Contract
salary: $48 - 50 per hour
work hours: 8am to 5pm
education: Associates

responsibilities:



Carrier Porting & Provisioning: Coordinate telephone number porting activities with carriers (AT&T), ensuring port requests are accurately submitted, actively tracked, and completed seamlessly.

Migration & Site Scheduling: Support our POTS-in-a-Box migration project by managing implementation schedules across internal teams, vendors, carriers, and business partners. Confirm vendor arrivals, monitor on-site installation progress, and verify project sign-offs.

Microsoft Teams Calling Operations: Assist with day-to-day Microsoft Teams Calling operational support, fulfilling user requests, supporting device deployments, and resolving reported issues.

Hardware Deployment & Support: Coordinate the installation, replacement, and provisioning of Microsoft Teams-certified phones (with AudioCodes hardware).

Stakeholder & Vendor Communication: Serve as the primary liaison between engineering teams, telecom vendors, and business units. Clear communication on implementation schedules, service impacts, and phone number changes is key.

qualifications:
Carrier Coordination & Number Porting: Proven experience handling telephone number porting, service provisioning, and order management with major carriers (e.g., AT&T, Verizon, Spectrum, Comcast, Lumen). Microsoft Teams Calling: Hands-on experience supporting Microsoft Teams Calling environments, managing user requests, and troubleshooting basic telephony issues. Project & Site Coordination: Strong background in scheduling installations, tracking vendor activities, and leading migration or deployment initiatives from start to finish. Cross-Functional Communication: Excellent written and verbal skills with a knack for translating technical updates into plain language for non-technical users and business leaders. Preferred QualificationsExperience installing, provisioning, or supporting AudioCodes Teams-certified phones. Familiarity with Microsoft Teams Admin Center or similar telecommunications management portals. Prior involvement in enterprise-wide voice modernization or POTS replacement projects.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.




Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.