Sales Support Representative

Job Description

Job Description

Customer Service / Order Support Specialist (On-Site)

Location: Rochester, MI or Hoffman Estates, IL

Schedule: Monday–Friday, 8:00 AM – 5:00 PM (CST)

Employment Type: 2-year contract with potential for hire

Work Environment: Fully on-site (no remote or hybrid)

Overview

We are seeking a detail-oriented and customer-focused Customer Service / Order Support Specialist to join a fast-paced team supporting technical products and services. In this role, you will serve as a primary point of contact for customers, handling inquiries, processing orders, and ensuring a high level of service through professional communication and efficient problem-solving.

Key Responsibilities

• Provide exceptional support via phone, email, and other channels to internal and external customers
• Handle a high-volume workload ( team supports ~600 emails and 40–50 calls daily )
• Process and verify spare parts and repair orders with a high degree of accuracy
• Generate and deliver customer quotes
• Maintain and update customer account information
• Provide order status updates and delivery timelines
• Manage order changes, updates, and communicate adjustments across departments
• Partner with Operations, Accounting, Logistics, and Technical teams to meet delivery expectations
• Resolve customer issues and complaints in a timely and professional manner
• Perform data entry and documentation tasks with strong attention to detail

Required Qualifications

• 2+ years of customer service experience (call center preferred, but open to retail or technical backgrounds)
• Strong written communication skills ( email-heavy role—grammar and clarity are critical )
• Excellent verbal communication and interpersonal skills
• Solid computer proficiency; ability to navigate multiple systems and monitors simultaneously
• Experience with Microsoft Office (Outlook, Excel, Word)
• Strong multi-tasking, adaptability, and organizational abilities
• High attention to detail—comfortable working with large volumes of part numbers and data

Preferred Qualifications

• Experience with ERP/CRM systems (Oracle a plus)
• Background in order entry, quoting, or parts support
• Experience in automotive, aerospace, or technical environments
• Technical aptitude or hands-on experience (including IT backgrounds)
• Experience with parts retailers such as AutoZone, NAPA, or similar
• Associate’s or Bachelor’s degree (preferred but not required)

What We’re Looking For

• A proactive problem-solver who thrives in a fast-paced environment
• Someone who can balance accuracy and speed while managing multiple priorities
• A team player who communicates well and is committed to delivering excellent customer service

Job Type & Location

This is a Contract to Hire position based out of Rochester Hills, MI.

Pay and Benefits

The pay range for this position is $22.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Rochester Hills,MI.

Application Deadline

This position is anticipated to close on Jul 1, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.