Food Runner - Major Food Group - PT

Runner Job at Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019.

New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions.

The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport.

Job Description:

Under the direction of the Manager, the Runner is responsible to serve meals to guest. Additionally prepares dining rooms for use, cleans appropriate areas, and sets tables for further use ensuring a positive guest experience.

Essential Job Functions:

Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.

• Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina.
• Completes all established set-up, stocking and closing duties on time.
• Clears, cleans and resets tables according to procedures.
• Knows and adheres to health and sanitation guidelines at all times.
• Demonstrates a courteous, friendly, polite, congenial and efficient attitude.
• Promotes positive guest/employee relations.
• Serves all guests according to established standards of service.
• Delivers all items in a timely and courteous manner.
• Assists servers and bussers as necessary with established pre-bus and pre-set standards.
• Communicates customer requests to assigned server.
• Knowledgeable of restaurant seating plan including sections, table numbers and seat numbers.
• Knowledgeable of restaurant (ordering) systems; expediting systems.
• Communicates with kitchen expeditor; checks order duplicates for correctness; communicates discrepancies to the expeditor.
• Is familiar with all menu specifications and abbreviations.
• Handles and solves any concerns and questions customers may have or relays guest complaints/compliments to the appropriate Assistant Manager on duty.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Adheres to food & beverage policies, procedures, state liquor laws, state food safety handler regulations and all related training material.
• Performs all other related and compatible duties as assigned.

Qualifications:

• Minimum of one (1) year of high volume food service experience. Table service restaurant experience highly preferred.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Management expectation is that you must be able to work any shift including weekends and holidays.

Work Environment:

May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Closing:

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, work