Transcript and Verifications Specialist (FT),

Transcript And Verifications Specialist

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties And Responsibilities:

Coordinate all aspects of the process for the ordering and production of official transcripts and enrollment and degree verification within the Office of Students Records. Assist students with understanding their rights according to FERPA and the methods available to restrict or release their educational information.

• Coordinate the processing of transcript requests received online, by fax, mail and in-person to ensure efficient and effective service.
• Oversee the auditing of transcripts for accuracy.
• Research missing grades on outgoing transcripts, with the help of the grading department.
• Research all transcript problems and resolve them; including issues with online ordering and fee refunds with the assistance of Information Technology and Third Party Vendor.
• Handle substantial phone and personal communication with students regarding transcript confidentiality.
• Prepare real estate and cosmetology licensure transcripts with data received by program coordinators and Student Records for the issuance of official documents.
• Process enrollment verification requests for students, federal, state and county agencies, prospective employers, banks (including student loads) and other academic institutions received online, by fax, mail or in-person.
• Run student system process to produce enrollment verification reports from online student verification requests.
• Reconcile report output to student initiated verification requests.
• Verify student enrollment with specific schedule information for State of Illinois Restricted Driving Permit requirements.
• Compose student-specific verification letter with class schedule information.
• Communicate with students, staff and faculty regarding FERPA regulations and the process for which a student can request the release or restriction of their educational information.
• Process and maintain FERPA Waivers to release educational information.
• Communicate with faculty and staff to advise of the details of students' waiver requests.
• Process and maintain FERPA Request to prevent Disclosure, updating the students' demographic records.
• Maintain permanent course descriptions for Field Studies courses.
• Process requests for course descriptions from students and academic institutions.
• Compile statistics for official transcripts and enrollment and degree verifications.
• Prepare FERPA, Verification and Transcript Request documents for imaging, verify accuracy of imaged documents.
• Maintain documents according to Record Retention Policy, institutional, and state regulations.
• Other related duties as assigned.

Qualifications:

Education:

• Associate Degree or equivalent combination of education and experience required.
• Bachelor Degree in related field preferred.

Experience:

• Two years office experience with extensive public contact required.
• High degree of accuracy and attention to detail required.
• Commitment to providing exemplary customer service required.
• Proficiency with MS Office required.
• Three or more years' office experience in an academic environment.
• Experience working in a Registrar's office preferred.

Working Conditions:

• PC, multi-line phone, calculator, FAX machine, copy machine.
• General office.

Hybrid Remote Eligible: Yes

Hiring Range: 6 Hourly/Starting salary beginning at $20.14/hourly, based on education and experience.

Competitive starting pay is dependent on education and experience. College of DuPage also offers a generous benefits plan which includes paid time off, tuition discounts for employees and dependents, medical, dental, vision effective the first day of employment, and retirement benefits in a collaborative and friendly environment.

College of DuPage is an equal opportunity employer. The College of DuPage is committed to recruiting and retaining high performing talent to our institution, continuing our tradition of excellence. We encourage all people across the broad spectrum of those communities we serve to explore and apply for positions at COD for which they believe they are qualified.

College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.