Consultant

For this role, we are looking for a passionate ServiceNow BCM Consultant to bridge the gap between business risk stakeholders and technical developers. We will design, configure, and implement continuity modules such as Business Impact Analysis, Crisis Management, and Recovery Plans. Job Summary Location: SV, CA Years of Experience 10 to 12 years as a BCM consultant in ServiceNow. Responsibilities Requirement Gathering & Workshops: Lead meetings with client stakeholders to gather business objectives and define process workflows. Solution Design & Configuration: Configure ServiceNow BCM modules (including Business Impact Analysis, Business Continuity Planning, Exercise Management, and Crisis Management). Process Alignment: Ensure customized ServiceNow setup complies with internal risk policies and external regulatory requirements. Testing & Deployment: Lead User Acceptance Testing, triage defects, and support cutover activities during deployment. Training & Documentation: Create solution documentation and deliver training sessions to end-users and client teams. Qualifications and Required Skills ServiceNow Platform Knowledge: Deep understanding of ServiceNow platform fundamentals, including CMDB architecture, workflows, and forms. Domain Expertise: Solid grasp of Business Continuity Management principles and IT Risk Management/GRC processes. Technical Skills: Familiarity with ServiceNow scripting (JavaScript, Glide API, Client Scripts, Business Rules) is highly desired. Consulting & Soft Skills: Exceptional communication, relationship-building, analytical, and problem-solving abilities. Behavioral Skills Excellent Communication and Collaboration Skills Ability to propose and implement improvements in the system Ability to work with cross-functional stakeholders Preferred Certifications Certified System Administrator (CSA) : Foundational prerequisite for ServiceNow roles. Implementation Specialist (CIS) – Risk and Compliance : Proves ability to implement GRC/IRM/BCM solutions. Equal Opportunity Employer Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical conditions, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. Mphasis is committed to providing reasonable accommodations to individuals with disabilities. Other Details Salary range $63,000 to $134,500 #J-18808-Ljbffr Mphasis