Senior UX Analyst leads
$150k - $180kTata Consultancy Services
Must Have Technical/Functional Skill
The Senior UX Analyst leads user journey analysis, experience diagnostics and usability evaluations across prioritized portfolios. This role translates research and analytics into prioritized improvements that enhance productivity, adoption, and service quality.• 58 years of UX research, service design, or experience analysis
• Strong skills in journey mapping, user research, and usability testing
• Ability to translate findings into business-impact recommendations
• Experience working in IT delivery or enterprise environments
• Experience working with ITSM tools and service analytics
• Familiarity with XLA, NPS, CSAT, and productivity metrics
Roles & Responsibilities
1) Insights & Measurement
• Conduct qualitative and quantitative research (VoC, VoE, interviews, analytics)
• Analyze sentiment, adoption trends, and pain points
• Translate insights into prioritized improvement recommendations 2) Journey & Experience Analysis
• Develop personas, journey maps, and service blueprints
• Perform heuristic evaluations and usability assessments
• Identify opportunities for simplification, automation, and friction reduction 3) Portfolio Support
• Partner with CX Strategists and Operations to align initiatives to prioritized journeys
• Support experience pilots and measure impact against KPIs
• Track adoption, productivity, and satisfaction improvements 4) Enablement
• Provide journey and UX toolkits to IT delivery teams
• Support design sprint facilitation and solution validation Salary Range $150,000-$180,000Per year TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1
Vacancy posted 1 day ago
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