IT Specialist

Locations 6120 W BUCKEYE RD STE 2, PHOENIX, AZ, 85043, US Banner Safeway Union Status Non-Union Job Description Main responsibilities Act as point-of-contact for vendor and Albertsons’ Technical Teams for the installation, configuration, routine maintenance, and ongoing usability of desktop and laptop computers, mobile devices, applications, and related technology used at the site within established guidelines. Identify and research technical problems of varying complexity and follow through to resolution. Ensure systems interconnect seamlessly with diverse systems, including servers and peripherals. Maintain appropriate hardware/software inventories and warranties, as well as managing vendor maintenance visits for all managed technologies at the site. Reports to the General Manager and collaborates closely with Production Maintenance Technicians, ensure an optimal/efficient technical environment including equipment configurations. Accurately log/document all issues and work efforts. Assist with the creation and maintenance of technical documents. Completes tasks related to end-user onboarding and offboarding. Other duties as assigned concurrent with all applicable laws and regulations. What we are searching for Someone who thrives in a fast-paced customer service environment. Someone who enjoys supporting and troubleshooting technical issues. A strong work ethic, good attendance, and a positive attitude A feeling of pride in work; strives to achieve all goals and help others achieve their goals. Able to communicate often and professionally with co-workers and vendors of various communication styles. Must be team-oriented, self-initiating, and be able to work with minimal supervision. We believe the successful candidate has these qualifications and experience Required: 1 year experience in a technical support environment Preferred: Associate’s degree in IT or equivalent combination of education, technical certification or training, or work experience. Technical Experience: Experience working with MS Office, ServiceNow, basic IP networking, and troubleshooting. Physical Requirements Willing and able to stand/walk at least 8 hours with or without reasonable accommodation. Willing and able to perform tasks which include pushing, pulling, grasping, bending, stooping, rotating, reaching, and lifting/carrying up to 40 pounds with or without reasonable accommodation. Benefits Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay, paid holidays, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis. *For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually. Albertsons is an Equal Opportunity Employer. This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr Randalls