Director Software Development (Alpharetta)

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director Software Development

About Your role

As Director Software Development, you will lead engineering, data, and machine learning teams responsible for building and scaling Fiserv's Digital Onboarding, Customer Decisioning, and Personalization platforms. You will drive strategy, architecture, and delivery across backend engineering, data platforms, machine learning, MLOps, and AI-enabled development practices.

This role requires a hands-on technology leader who can balance people leadership, architecture oversight, and strategic execution while leading a team of 15+ associates and contractors.

What You’ll Do

• Lead engineering, data, and AI teams supporting Digital Onboarding and customer decisioning platforms.
• Define architecture and technology strategy for backend services, data platforms, machine learning solutions, and AI-enabled capabilities.
• Drive development of cloud-native applications using Java, Python, AWS, and modern microservices architectures.
• Lead data engineering initiatives including data ingestion, transformation, orchestration, and analytics platforms.
• Establish and scale MLOps practices including model lifecycle management, feature engineering, monitoring, governance, and deployment automation.
• Drive adoption of Agentic SDLC and AI-assisted engineering practices to improve developer productivity and software quality.
• Partner with Product, Data Science, and Business stakeholders to deliver personalization, recommendation, and offer optimization capabilities.
• Mentor engineering leaders and build a high-performing culture focused on innovation, accountability, and continuous improvement.
• Manage technology roadmaps, vendor relationships, and resource planning across multiple initiatives.

Experience You’ll Need to Have

• 12+ years of experience designing and delivering enterprise software solutions using Java and Python.
• 8+ years of leadership experience managing engineering, data engineering, and machine learning teams.
• Experience leading organizations of 15+ associates, contractors, and vendor resources.
• Deep expertise with AWS services including SageMaker, Glue, S3, Lambda, ECS/EKS, and cloud-native development.
• Strong experience with Snowflake, data architecture, data modeling, and large-scale data platforms.
• Experience building data pipelines, ETL frameworks, and data integration solutions using AWS Glue and Qlik Data Integration.
• Proven experience implementing machine learning platforms and enterprise MLOps capabilities.
• Experience driving Agentic Engineering, AI-assisted development, and modern software delivery practices.
• Strong understanding of microservices, APIs, event-driven architectures, and distributed systems.
• Excellent communication and stakeholder management skills with the ability to influence technology and business leaders.
• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field (or equivalent industry experience).

Experience That Would Be Great to Have

• Experience with Digital Onboarding, Customer Acquisition, Identity Verification, or Account Opening solutions.
• Experience building recommendation engines, personalization platforms, or real-time decisioning systems.
• Experience with Generative AI, AI agents, Agentic workflows, RAG architectures, and LLM-powered applications.
• Experience within financial services, fintech, banking, or payments organizations.
• AWS Professional, Machine Learning, or Data Analytics certifications.

Important information about this role

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

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This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Our commitment to Equal Opportunity

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact View email address on apply.placed-app.com. Please note our AskHR representatives do not have visibility to your application status.

Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.