TikTok Shop - Site Ops Supervisor, Sort Center - Chicago

TikTok Shop Sorting Center is dedicated to maximizing sorting efficiency and standardizing operations across our national distribution centers. By leveraging data-driven insights and rigorous quality monitoring, we ensure every parcel moves faster and reaches our customers sooner.The Logistics Operations Supervisor serves as the operational backbone of the site, driving day-to-day execution across inbound processing, warehouse flow, and outbound transportation coordination. This role is critical in ensuring operational excellence, throughput achievement, and service-level performance within high-volume logistics hubs.The Supervisor will lead frontline operations, optimize labor and capacity planning, coordinate cross-functional execution, and develop high-performing teams while maintaining a safe and compliant work environment.- Lead daily warehouse operations across inbound receiving, inventory movement, picking, packing, putaway, and outbound shipping activities.- Ensure all operational processes are executed in compliance with established SOPs, quality standards, and safety requirements.- Monitor daily operational performance, including throughput, productivity, UPH, and service level metrics, and take corrective actions as needed.- Develop staffing plans and allocate labor resources based on forecasted volumes and operational priorities.- Identify and resolve operational bottlenecks, capacity constraints, inventory congestion, and workflow backlogs to maintain operational efficiency.- Partner closely with warehouse operations, transportation, and line haul teams to ensure seamless end to end execution and timely shipment processing.- Conduct daily operational reviews, analyze performance data, and drive continuous improvement initiatives to enhance productivity and service quality.- Lead, coach, and develop Team Leads and frontline associates through training, performance management, and career development.- Build a high performing, accountable, and safety focused team culture.- Maintain compliance with OSHA regulations, company policies, and workplace safety standards, including 5S practices.- Serve as the primary escalation point for shift level operational issues and drive timely resolution to minimize business impact.Minimum Qualifications- Associate's degree or above.- 3+ years of experience in warehouse operations, fulfillment, sortation centers, logistics, or supply chain environments, with hands-on experience managing frontline operations.- Proven experience leading teams in a fast-paced, high-volume operational environment.- Strong workforce planning and labor management skills, with the ability to effectively allocate resources based on changing business needs and volume fluctuations.- Strong problem-solving and decision-making skills, with the ability to manage operational disruptions and maintain service levels.Preferred Qualifications- Bachelor's degree in Supply Chain, Logistics, Operations Management, Business Administration, or a related field.- Experience in large-scale fulfillment centers, sortation centers, parcel logistics networks, or cross-border logistics operations.- Experience managing diverse teams in multilingual and multicultural environments.- Experience managing operational performance metrics, including productivity, throughput, quality, and service level performance.- Working knowledge of OSHA requirements, warehouse safety standards, and 5S workplace management practices.- Strong communication and cross-functional collaboration skills, with the ability to partner effectively across warehouse, transportation, and planning teams.- Experience driving continuous improvement initiatives and implementing process optimization projects.Req ID: A25585A