Switchboard Operator

Switchboard Operator

Nevada Eye Physicians - Henderson, NV 89074

Overview

Level Entry Position Type Full Time Education Level High School Travel Percentage None Category Admin - Clerical

Description

Comprehensive EyeCare Partners is one of the nations largest vision care management service organization. CompEye is focused on providing best-in-class, full-spectrum practice management and administrative services to its affiliated physicians and practices in support of their mission to deliver clinical excellence. Our mission is to build nation's preeminent eye care services company by partnering with world class physicians, driving superior clinical and surgical outcomes, and optimizing the patient experience.

Position Summary

The Switchboard Operator is responsible for answering a high volume of incoming calls promptly using excellent professional and customer service skills. They must communicate with patients, staff, and doctors clearly and effectively. Take messages and relay them to the appropriate departments.

Roles and Responsibilities

• Telephone coverage using your strong customer service and professional demeanor.
• Scheduling appointments.
• Organize and maintain a filing system.
• Sorting and distributing mail.
• Route calls to the appropriate departments.
• Protect patient's rights by maintaining confidentiality of personal and financial information.
• May perform back-up medical record duties.
• May perform other duties as assigned.

Experience Requirements

• Progressive job history with minimum changes and progressive growth
• Strong data entry and telephone skills.
• Self-motivated with problem-solving skills
• Team player
• Well-organized with strong attention to detail
• Punctual and dependable
• Ability to speak fluent Spanish is preferred but not required.

Education Requirements

• High school diploma or GED preferred

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to stay focused.

Benefits

• Generous Paid Time Off
• Medical, dental and vision benefits
• Paid Holidays
• Company paid life insurance
• 401(K)
• Paid mileage between practices during work hour
• On-going education available including certification reimbursement
• Discount Programs Including Vision discounts on products and services