Help Desk Support Engineer - Jr
NALLEY CONSULTING, LLC
Help Desk Support Engineer
Join the Nalley Consulting team at Southcom HQ. Position: Help Desk Support Engineer LCAT: Jr Location: SOUTHCOM HQ, Doral, FL / Off-site Office: U.S. SOUTHERN COMMAND J2 Required clearance: No Required education: Associate's degree in Information Technology, Computer Science, or a related field, or three (3) years of equivalent experience in IT support.
Description:
- Provide technical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution.
- Establish a structured workflow for tracking Service Level Agreement (SLA) adherence, integrating automated notifications and escalation procedures within JIRA.
- Submit the Quarterly Ticketing & Version Control Optimization Review, assessing ticket resolution performance, workflow inefficiencies, and recommended process improvements.
Required Experience:
- Possess the knowledge and capability to provide technical support for JIRA, GitLab, and other IT management tools, ensuring users receive prompt issue resolution and training.
- Must be proficient in troubleshooting software issues, managing user access, and supporting cloud-based IT applications.
- Strong customer service and documentation skills are required.
- Must have demonstrated experience in resolving user access issues, troubleshooting software functionality, and providing technical training.
- Experience with IT help desk ticketing systems, remote desktop support, and incident response is required.
Desired Qualifications:
- Desirable but not required certifications include CompTIA A+, ITIL Foundation Certification, or Microsoft Certified: Modern Desktop Administrator Associate.
About Nalley Consulting:
Nalley Consulting is a Service Disabled Veteran Owned Small Business working with prime partners to staff Department of Defense and Intelligence Community positions. Created by a U.S. Navy intelligence veteran, Nalley Consulting has grown to include multiple IDIQ vehicles in several states.
Nalley Consulting fringe benefits include:
- Excellent medical, dental, and vision benefits
- PTO
- 11 paid federal holidays
- Tuition assistance
- Paid military-reserve leave
- Paid parental leave for birth or adoption
- 401k matching up to 5 percent of the base salary
- Flex time
- Company-paid short-term disability, long-term disability, and life insurance.
Vacancy posted 3 days ago
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