Systems Support Specialist

Systems Support Specialist Position Summary We are seeking an experienced Systems Support Specialist to join our team on a contract basis. In this role, you will provide critical technical support, troubleshoot system issues, and ensure seamless operational workflows. The ideal candidate has a strong background in IT support, hardware/software troubleshooting, and end-user assistance. Job Title: Systems Support Job Class: Information Technology Location: Orlando, FL (Telework Full-Time / Remote options available per project specifications) Pay Rate & Compensation Information Pay Rate Range: $41.00-$76.00 per hour (Dependent upon exact technical alignment and years of experience) Overtime Status: Non-Exempt (OT paid at 1.5x for hours worked over standard threshold per 4/10 schedule guidelines) Desired Start Date: November 30, 2026 Estimated End Date: February 18, 2028 Work Schedule: 4/10-A Opportunity for FTE Hire: Yes Key Responsibilities Provide tier-1 through tier-3 technical support for internal systems, software applications, and hardware infrastructure. Diagnose, troubleshoot, and resolve hardware, software, network, and peripheral issues efficiently. Document, track, and monitor support tickets through resolution utilizing standard helpdesk management frameworks. Assist with user onboarding, account provisioning, permission management, and hardware configuration. Collaborate with engineering and network administration teams to elevate complex issues and implement permanent fixes. Ensure data security compliance and maintain high standards of operational integrity across enterprise systems. Skills Matrix Skills Matrix Category Required Skills / Competencies Minimum Experience Importance Level Technical Support Helpdesk Ticketing Systems, Remote Troubleshooting, Desktop Support 3–5 Years Mandatory Operating Systems Windows 10/11, macOS, Active Directory / Azure AD administration 3 Years Mandatory Networking TCP/IP, DNS, DHCP, VPN client setup, basic Wi-Fi/LAN troubleshooting 2+ Years Preferred Hardware Laptop/Desktop hardware diagnostics, peripherals, mobile device management (MDM) 2 Years Mandatory Soft Skills Strong written and verbal communication, customer service orientation, multi-tasking N/A Mandatory #J-18808-Ljbffr Connexion Systems + Engineering