Microsoft Dynamics 365 Consultant
InterSources Inc
Microsoft Dynamics 365 Case Management Solution Architecture Consultant
We're looking for a strong Microsoft Dynamics 365 Case Management Solution Architecture Consultant for a US-based engagement. The ideal candidate should combine solution architecture expertise with hands-on implementation experience across D365 Customer Service / Case Management modules. Remote 3-6 month engagement Key requirements:
- Strong experience in Microsoft Dynamics 365 Customer Service / Case Management implementations
- Hands-on expertise in solution architecture, configuration, customization, and integrations
- Experience designing scalable enterprise workflows, SLA management, queues, routing, and omnichannel support
- Good understanding of Power Platform (Power Apps, Power Automate, Dataverse)
- Experience integrating D365 with external enterprise systems and APIs
- Ability to work closely with business stakeholders, gather requirements, and translate them into technical solutions
- Knowledge of security models, governance, reporting, and best practices within D365 ecosystem
- Prior experience leading or supporting end-to-end implementations in US-based environments preferred
Vacancy posted 2 days ago
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