Lead Production Tech / Crew Chief

Job Description Job Description Lead Restoration Technician / Crew Chief SERVPRO of Cape Coral South/North Fort Myers is hiring an experienced lead technician/crew chief. Here at SERVPRO we hold our reputation as a knowledgeable and skilled team, providing excellent customer service from start to finish very high. Job Description: As a SERVPRO lead technician / crew chief, your responsibilities will include, but not be limited to, all aspects of job and crew management. This includes managing the length of time you will be on a job, daily monitoring site in order to maintain your daily work schedule, properly explaining the mitigation process to customers, communicating needed work at each water loss to insurance adjusters, project managers, and the technicians you are managing. You will also be responsible for properly documenting all work done based on specific insurance requirements, handling customers and their homes respectfully, training new/temporary employees, and handling any conflict resolution while on site at customers property's professionally. Requirements: - Valid driver’s license & vehicle - Disaster Restoration experience - Experience in fire/smoke cleaning, water mitigation. and mold remediation - Understanding of restoration equipment & tools - Understanding of building materials & home design - Comfortable with electronically documenting all aspects of a water loss. - Team oriented, positive & professional - Understanding of 24/7 emergency service responsibilities - Ability to lift 65lbs - Ability to work on call/back up rotation Preferred Skills: - IICRC certifications - Previous lead/crew chief experience - Experience in communicating directly with insurance & adjusters - Carpet cleaning and duct cleaning experience - Experience in utilizing monitoring software such as Drybook or Moisture Mapper.**This is a Full Time position with overtime availability. If interested, please forward resume to View email address on click.appcast.io