Sr. Manager, IT Services

Allego is a rapidly growing SaaS technology company in the Boston area and creator of the market-leading Revenue Enablement Platform. Our technology helps Go-To-Market teams build the skills and access the knowledge they need to succeed in every selling situation.Allego is the only revenue enablement platform to be named a Leader in both the Forrester Wave and the inaugural Gartner Magic Quadrant for Revenue Enablement Platforms.Not only are we growing quickly, but we’ve also been recognized as a top place to work by The Boston Business Journal, The Boston Globe, and Inc. Magazine. In addition, Selling Power named Allego one of the 50 Best Companies to Sell For in both 2025 and 2026.The Sr. Manager, IT Services reports to the CFO and is responsible for ensuring Allego’s employees and business have the reliable, secure, and efficient technology they need to operate effectively.While Allego is headquartered in Waltham, MA, this role is responsible for IT services and support across Allego's global employee base, spanning multiple time zones, and should expect to accommodate needs outside standard Eastern-time business hours.This is a highly hands-on role for someone who enjoys both setting direction and getting into the details. The Sr. Manager will own Allego’s corporate IT environment, including end-user technology, SaaS applications, hardware and asset management, vendor relationships, IT budgeting, and the delivery of day-to-day employee support.Allego operates in a primarily cloud-based SaaS environment, with Google Workspace and OneLogin as key components of our technology stack. The ideal candidate has experience supporting a similarly sized SaaS organization and understands how to build an IT function that is efficient, scalable, and appropriate for a company without a large physical office or data center footprint.This role also supports Allego's broader security and risk management efforts, including participation on the company's security/risk governance committee, helping ensure corporate IT practices align with company-wide security and compliance standards.The Sr. Manager will work closely with Allego employees, business leaders, external service providers, and software vendors. Our employees are the customers of the IT organization, and this person will be responsible for ensuring there are no gaps in service while also developing a longer-term vision for how Allego’s IT capabilities should evolve as the company grows.This role is best suited for a resourceful, customer-oriented doer who is comfortable operating independently, managing vendors and budgets, mentoring others, and stepping in directly when something needs to get done.ResponsibilitiesOwn the strategic direction and day-to-day operationof Allego’s corporate IT environment, including end-user computing, identity and access management, networking/connectivity, and related IT servicesManage Allego's networking and connectivity needs - including office Wi-Fi, secure remote access (VPN/SSO), and cloud network security - with an emphasis on lightweight, cloud-first networking rather than traditional on-premises infrastructureEnsure employees receive timely, high-quality IT support, working directly on issues as needed while also coordinating and managing support delivered through Allego’s MSP and other external partnersServe as the primary owner of the employee technology experience, ensuring the technology needs of employees and the broader business are consistently met without gaps in serviceDirectly administer core SaaS platforms — including Google Workspace and OneLogin - handling day-to-day configuration, provisioning, and troubleshootingManage Allego’s relationships with IT vendors and service providers, including MSP performance, software and hardware vendors, service agreements, renewals, and escalationsOwn IT budgeting and cost management, including hardware, software, licensing, maintenance contracts, services, and other technology-related expensesMaintain strong asset and license management practices across corporate hardware, software, and SaaS applicationsMonitor the performance, availability, and reliability of corporate systems and services and recommend improvements or upgrades as neededLead troubleshooting and resolution of complex IT issues, coordinating with vendors and internal stakeholders where appropriateLead corporate IT projects from planning and design through implementation, validation, and ongoing supportDevelop and maintain IT operational standards, procedures, documentation, and escalation processesPartner with appropriate internal stakeholders on cybersecurity, risk, and compliance initiativesApply a strong understanding of security policies, compliance requirements, access controls, and industry best practices to corporate IT operationsSupport IT and security audits, incident response, business continuity, and disaster recovery activities as neededMaintain appropriate backup, recovery, access management, and data protection practices within the corporate IT environmentEvaluate Allego’s evolving technology needs and develop a clear vision for how the IT environment, processes, vendor relationships, and internal capabilities should scale over timeProvide coaching and development to team members with an interest in growing their IT responsibilities and capabilitiesOther related responsibilities as neededExperience You Will BringThe ideal candidate thrives in a fast-paced SaaS environment and combines strong technical judgment with a practical, service-oriented approach. You are comfortable working independently, managing multiple priorities, and switching between strategic planning and hands-on execution.You view employees as your customers and take ownership of making sure technology enables rather than slows down the business.5–7+ years of experience in corporate IT, systems administration, end-user technology, IT operations, or a related fieldExperience owning or playing a significant role in IT operations within a SaaS, technology, or similarly sized organizationDemonstrated experience working in a primarily cloud-based/SaaS technology environment, with experience administering Google Workspace strongly preferredExperience with identity and access management platforms; OneLogin experience is a plusStrong hands-on technical capabilities across end-user systems, corporate applications, networking, access management, and troubleshootingSolid understanding of networking fundamentals (Wi-Fi, VPN, DNS, firewalls) as applied to a cloud-first, SaaS-based environment;Experience managing MSPs, technology vendors, software providers, and other third-party partnersDemonstrated experience with IT budgeting, vendor management, software licensing, procurement, and asset managementExperience leading IT projects from concept through implementationWorking knowledge of cybersecurity principles, policies, compliance requirements, access controls, and industry best practicesExperience supporting audits, security initiatives, incident response, business continuity, or disaster recovery is preferredAbility to understand technical and security risks and communicate them clearly to non-technical business leadersPrior people management, mentoring, or team leadership experience is preferredStrong customer-service mindset and experience supporting employees across a distributed organizationComfortable getting hands-on and directly resolving issues rather than relying solely on vendors or outside resourcesStrong judgment, discretion, and integrity when working with confidential or sensitive informationExcellent written and verbal communication skillsB.S. in Information Systems, Computer Science, or a related technical field, or equivalent professional experienceAbility to work outside normal business hours periodically when required for critical support or system maintenanceAbility to work from Allego’s Waltham, MA office approximately 1–2 days per week, and more when neededCompensation & BenefitsAllego offers a competitive, comprehensive benefits package, available to full-time employees on day one:Medical, dental, and vision coverageUnlimited vacationPaid parental leaveHealth Reimbursement Account (HRA)Flexible Spending Account (FSA)401(k) with company matchingShort & long-term disability, AD&D, and life insuranceAllego stock optionsCompensation: $110,000-150,000 base + bonus + equityOperating PrinciplesAllego’s Operating Principles are at the heart of our business. They are the fabric of our culture and central to our approach to work, our customers and each other. Interested in learning more? Read more here!Allego collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.Allego does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. It is unlawful in MA to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.