Release Manager - Client Implementations

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Job Title

Release Manager - Client Implementations

What does a successful Release Manager - Client Implementations do?

The Release Manager, Client Implementations leads complex client GoLive events across the Configure Digital/XD implementation portfolio. This role coordinates cross-functional teams, manages readiness, risks, dependencies, escalations, and execution controls, and ensures each GoLive is delivered consistently and efficiently.

What you'll do?

• Lead client GoLive implementations within approved change windows, ensuring activities are sequenced, tracked, validated, and completed according to the playbook.

• Coordinate cross-functional participation across Implementation, Technical, QA, Conversion, Hosted Operations, AppOps, DBA, Product, Client Services, and partner teams.

• Own GoLive command structure, including readiness confirmation, kickoff, milestone tracking, dependency management, issue escalation, and recovery coordination.

• Partner with another Release Manager to support overnight, extended, or multi-day events through clear coverage, handoffs, and continuity.

• Maintain and improve playbooks, workbooks, checklists, templates, and execution artifacts for repeatable, auditable releases.

• Support post-GoLive reviews by documenting lessons learned, issue trends, and process improvement recommendations.

What you'll need to have:

• Ability to work non-standard hours, including overnight, extended, or multi-day implementation windows.

• 8+ years of experience in release management, implementation management, production deployment coordination, technology operations, or a related field.

• Experience managing technology releases, production deployments, client implementations, migrations, or complex operational events.

• Ability to coordinate multiple workstreams, teams, and clients in high-pressure production environments.

• Strong knowledge of change management, release governance, readiness, production validation, and incident/escalation management.

• Experience creating and enforcing repeatable processes, checklists, workbooks, playbooks, or operating procedures.

• Excellent communication, facilitation, and stakeholder management skills, including clear status reporting and escalation.

• Strong analytical and problem-solving skills with a continuous improvement mindset.

What would be great to have?

• Experience with digital banking, financial institution implementations, cloud deployments, data conversion, or platform migrations.

• Experience with CAB/change requests, maintenance windows, and release approval governance.

• Familiarity with implementation dependencies such as database work, application jobs, encryption/decryption, QA validation, third-party integrations, and operational support.

• Experience scaling release or implementation functions for higher volume, parallel execution, or global operating models.

• Experience using automation, reporting, or analytics to improve efficiency and reduce manual coordination.

Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

How you will work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

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Salary Range

$67,500.00 - $120,000.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact View email address on us.fitly.work. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.