Account Supervisor, Client Success

Job Description

Job Description

Marketing Account Supervisor, Client Success

 

Who we are:

Marketsmith Inc. is a women-owned, full-service marketing agency with a proven history of launching products that build successful brands. Our mission is to deliver real business impact for our clients through the applied use of omnichannel campaigns, high-performance creative, and end-to-end measurement. We launch challenger brands into champions and grow champion brands into legends. 

Our unique culture aligns experienced professionals with hungry innovators to create a diverse environment built to drive new discoveries, efficient operations, and effective executions. The team operates under the vision of a highly respected CEO and leadership team who inspire teamwork, innovation, and the ability to make a difference. In our work-from-anywhere environment, location is not a barrier of entry for any Marketsmith employee. Marketsmith also stands for much more than just great marketing campaigns. The team values community over everything and is committed to establishing a more equitable future for underrepresented communities through educational workshops, knowledge sessions, employment opportunities, and philanthropic efforts.

What we offer:

Flexible Remote Work Setting: The Marketsmith Inc office is open for jobs that require that in-person support, but the team is predominantly working from home as we have fully transitioned to a work-from-anywhere in the United States model. 

Marketsmith offers paid time off, Summer Fridays, and a robust benefits package that includes health, dental, vision, accident, life, and critical care insurance; health and dependent flexible spending accounts; a 401(k). Marketsmith could be your new professional home.

We are proud to be an equal opportunity employer. 

Who we need: 

Overview:
We are seeking an Account Supervisor to serve as a primary client contact, leading the execution of marketing, creative, media, and research initiatives. This role translates client goals into actionable strategies, manages cross-functional teams, and ensures seamless delivery. With a strong focus on communication, performance tracking, and collaboration, the Account Supervisor drives effective, results-oriented campaigns.

Key Responsibilities :

• Serves as the day-to-day contact responsible for execution and implementation of all client projects.
• Leads the initiation of all marketing, creative, media and research projects.
• Responsible for the development of all creative, research and media briefings to identify client goals and objectives.
• Develops innovative marketing solutions while knowing how to maximize agency resources to deliver against client goals.
• Collaborate with all departments on campaign deliverables and ensure all processes are followed and executed flawlessly. 
• Ownership of all client and internal documents including status documents, meeting recaps, campaign reporting, and client presentations. Generate client estimates or financial documents as needed.
• Oversee campaign performance process ensuring initiating reporting deadlines, templates and all content is entered and accurate from analytics and media teams.
• Responsible for cultivating and nurturing strong working relationships across the internal agency and client teams alike. 
• Serves as the day today contact responsible for execution and implementation of all marketing efforts
• Oversees efforts ensuring all processes are followed and executed flawlessly. They have final signoff on all status reports, financial estimates, tracking, media planning and buying reports
• Responsible for development of all creative, research and media briefings
• Responsible for ensuring resources, timelines and process are put into action to support the IPQ process. Works with their analytic counterpart to ensure all client data is captured, dashboards are created/updated and agency resources meet regularly to evaluate results and formulate strategies
• All other duties assigned. 

Qualifications and Requirements:

• 5+ years’ experience in an agency or related environment managing $800K + in billings.
  
• An action-oriented entrepreneurial spirit and a laser focus on the outcome, not just on the process
• Experience with marketing analytics to help establish KPIs, measure and report on an ongoing basis
• An eagerness to think differently about problems and roll up your sleeves to help figure them out
• Courage to dig deep into the business and question everything to understand where the pain points and link our work directly back to the business as much as possible
• A resiliently positive attitude. This is critical to foster a highly collaborative environment
• Passion and genuine enthusiasm for advertising, media, technology, and your career growth
• Inclination to think outside of the box to imagine new ideas and encourage progressive dialogue
• The ability to confidently present your own and other’s work persuasively 
• Demonstrating interest in marketing by reading trade publications, industry blogs, participation in educational webinars, etc.
• Financial savvy – the willingness and capability to work with numbers
• Ability to travel as required to the Philadelphia/Delaware area