Auto Repair Specialist II

As an Auto Repair Specialist II, you play a vital role in ensuring every vehicle meets CarMax’s best‑in‑class quality standards. This position is key to delivering a seamless and trustworthy experience for our customers. You’ll perform mechanical and cosmetic repairs on customer and internal vehicles following the CarMax Certified Quality Inspection Process and Retail Repair Process. In addition, you’ll manage customer interactions during repairs, maintain parts inventory, and ensure proper use of CarMax tools and equipment—all while supporting store operations with integrity and precision. Role Responsibilities Perform advanced mechanical repairs, including engine performance, drivability, and electrical systems. Diagnose and repair brake systems, steering, suspension, complete 4‑wheel alignments, and service heating and air conditioning systems to ensure optimal performance. Inspect vehicles to meet CarMax Quality Standards and maintain shop cleanliness per 5S principles. Consult with customers on repair needs, explain services performed, and ensure clear communication. Review and close repair orders accurately, including labor, parts, and billing documentation. Manage parts inventory, receive shipments, and maintain proper stocking levels to support efficiency. Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area. Required Qualifications Completion of New Associate Orientation Training – Operations and Kronos Training for Hourly Associates. Where required by State/Local law, maintain ASE Certifications in Steering and Suspension (A4), Brakes (A5), Heating Air Conditioning (A7), Electrical (A6), Engine Repair (A1), Manual Drive Train and Axles (A3), Engine Performance (A8), and Automatic Transmission/Transaxle (A2). Ability to read, interpret, and record data accurately. Capable of performing multiple tasks in a fast‑paced, high‑energy environment. Physical capability to perform work, including lifting up to 50 lbs and standing or walking for extended periods, in a role that blends office and outdoor environments with potential exposure to noise and inclement weather; requires flexibility to work nights, weekends, and holidays, and adherence to CarMax uniform standards. Strong interpersonal, communication, and customer service skills, including active listening and professional phone etiquette. Hourly rate: $29.60 - $57.60 Benefits Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time. To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. Associates considered full‑time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. For more details about benefits, please visit the CarMax Benefits website. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. #J-18808-Ljbffr CarMax Business Services