Client Account Executive

Client Account Executive

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means we're untethered from any specific medium or method—we go where ideas will work best.

We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, Epsilon Auto and the Publicis Commerce Exchange.

Overview

The Client Account Executive (CAE) supports the day-to-day execution and coordination of integrated marketing programs across multiple channels. This role works closely with Account Leadership and cross-functional teams to deliver high-quality, on-time work while maintaining strong operational rigor.

The CAE serves as a central point of coordination, tracking deliverables, managing timelines, supporting client communication, and ensuring alignment across internal teams, vendors, and collaborators.

Responsibilities

Campaign & Program Execution

• Support execution of multi-channel marketing programs, including email, CRM, digital, web, and emerging channels
• Maintain timelines, trackers, and deliverables across multiple concurrent projects
• Coordinate campaign launches, production schedules, and program calendars
• Ensure all work follows established workflows, from intake through deployment

Cross-Functional Coordination

• Partner with Creative, Analytics, Program Management, Production, and Legal/Compliance teams to move work forward
• Facilitate clear communication of requirements, timelines, and dependencies across collaborators
• Coordinate external vendors and third-party partners as needed
• Document and distribute meeting notes, action items, and status updates

Client Communication & Deliverables

• Support client communications including status reports, meeting coordination, and deliverable tracking
• Assist in developing presentations, summaries, and client-facing materials
• Ensure all required approvals are obtained and documented prior to launch

Financial & Scope Management

• Assist with estimates, vendor quotes, and budget tracking
• Maintain cost trackers and support accurate billing and invoice processing
• Ensure work aligns with approved scope; intensify out-of-scope requests as needed
• Support SOW tracking, updates, and documentation

Quality Assurance & Compliance

• Proof and review campaign materials to ensure accuracy and completeness
• Support QA processes and campaign audits
• Partner with internal teams to ensure adherence to legal, privacy, and compliance requirements

Reporting & Documentation

• Coordinate recurring reporting deliverables (campaign performance, operational updates)
• Maintain organized program documentation, including timelines, approvals, and reporting
• Ensure all materials are stored and accessible in designated systems (e.g., Workfront, SharePoint, Teams)

Qualifications

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or related field (or equivalent experience)
• 3–5 years of experience in account management, marketing operations, or project coordination
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Excellent written and verbal communication skills
• Detail-oriented with strong follow-through and accountability
• Proficiency in Microsoft Excel, PowerPoint, and Word (required)
• Experience with workflow/project management tools (e.g., Adobe Workfront, Teams, SharePoint) preferred
• CRM or digital marketing platform experience is a plus
• Automotive or enterprise client experience is a plus

Work Environment

• Hybrid role requiring 4 days per week onsite in Franklin, TN; 1 day remote
• Standard business hours with flexibility as needed to support key deliverables and deadlines

Key Attributes for Success

• Proactive and highly organized
• Strong communicator across cross-functional teams
• Process-driven with attention to detail
• Ability to manage competing priorities in a fast-paced environment
• Collaborative with an approach centered on resolving challenges

Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

Monetary assistance and support for Adoption, Surrogacy and Fertility

Monetary assistance and support for pet adoption

Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance

Tuition Assistance

Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more

Matching Gifts programs

Flexible working arrangements

Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)

Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

We also offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance. You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits.

You must be work authorized in the United States on a full-time basis without the need for employer sponsorship now or in the future. The Company cannot offer employment to F-1 (student) visa holders who require employer sponsorship in the future or cannot work now on a full-time basis.

Publicis Digital Experience is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact View email address on click.appcast.io.

All your information will be kept confidential according to EEO guidelines.