PATIENT ACCOUNT SPECIALIST SENIOR

PATIENT ACCOUNT SPECIALIST SENIOR LOCATION: Houston, TX 77092 | Onsite COMPENSATION & SCHEDULE Pay Rate: $20.32–$21.77 per hour Schedule: Monday–Friday, 8:00 AM–5:00 PM Employment Type: Full-Time, Temporary-to-Permanent (Temp-to-Perm) Start Date: ASAP ROLE IMPACT The Senior Patient Account Specialist supports healthcare revenue cycle operations by resolving outstanding patient and insurance balances through effective medical billing, collections, and accounts receivable (A/R) follow-up. This position focuses on maximizing reimbursement, resolving claim discrepancies, and maintaining accurate account documentation while ensuring compliance with state and federal collection regulations. Success requires strong healthcare collections experience, consistent productivity, and professional communication with patients, insurance carriers, and internal teams. KEY RESPONSIBILITIES Manage healthcare accounts receivable (A/R), including active accounts, bad debt (BD) collections, insurance follow-up, and self-pay balances to maximize recovery. Investigate unpaid, denied, underpaid, and overpaid medical claims; coordinate appeals, payment corrections, and reimbursement resolution with insurance carriers and internal departments. Handle inbound patient and insurance carrier calls, resolve billing inquiries, identify financial assistance opportunities, and establish appropriate payment arrangements. Maintain accurate account documentation, collection activity records, and claim statuses in revenue cycle and collection management systems while meeting daily productivity and quality standards. Review commercial insurance claims for contractual reimbursement accuracy, identify payment discrepancies, and support process improvements through account research and trend analysis. MINIMUM QUALIFICATIONS 3–5 years of experience in healthcare billing, medical collections, insurance follow-up, hospital accounts receivable (A/R), or revenue cycle operations required. Patient access, registration, scheduling, or front-desk experience alone does not qualify. Experience in a healthcare-focused customer service or collections call center, handling insurance claims, billing inquiries, account resolution, and payment collections required. Working knowledge of hospital A/R processes, insurance payer requirements, medical claim follow-up, and collection regulations, with proficiency in Microsoft Word, Excel, and account management systems.. CORE TOOLS & SYSTEMS Meditech – Healthcare information and patient accounting system CollectLogix – Collection management software Microsoft Excel – Account tracking, reporting, and data analysis Microsoft Word – Documentation and correspondence Healthcare Revenue Cycle Management (RCM) and Accounts Receivable (A/R) systems PREFERRED SKILLS Experience with physician billing, commercial insurance claims, payment variance analysis, and timely appeals processing. Familiarity with Six Sigma practices, reimbursement optimization, and healthcare collections performance metrics. LEGAL NOTICE By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: