SSO Receptionist (Remote)

Self Service Office Receptionist

The Self Service Office (SSO) receptionist is responsible for assisting customers at Self Service Office locations. An SSO receptionist should have the ability of learning a basic knowledge of Bureau of Motor Vehicles (BMV) operations and be skilled in face-to-face communications. The location for this position will be the Michigan City, Indiana BMV location, and the candidate must be in a commutable distance to this location. This is a part-time position at 20-24 hours per week.

Duties and Responsibilities:

• Greet customers at this Self Service Office (SSO) location.
• Direct customers to appropriate services.
• Assist customers with transactions.
• Maintain a good working relationship with Bureau of Motor Vehicles (BMV) staff.
• Research and troubleshoot any errors with customer care and the Self Service Terminal staff.
• Report ongoing issues to the Self Service Office (SSO) Staff Supervisor.
• Perform other duties as assigned.

Education and Experience:

• Proven work history.
• Ability to learn the basic understanding of Bureau of Motor Vehicle operations.
• Excellent written and verbal communication skills.
• Strong organizational skills including attention to detail and multi-tasking skills.
• Strong working knowledge of Microsoft Office and Excel.

Work Environment:

• Customer facing position with moderate noise levels.
• Employee will work in location with heavy customer traffic and interactions with the public.
• Employee will work with self service terminals (kiosks) and use telephone to call support if issues arise with the machine during normal use by the customers.

Physical Demands:

• Must be able to remain standing for extended periods.
• Regular use of a computer and other office machinery, such as printers and touch screens.
• Occasional movement around the office.
• Frequent communication via telephone.

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.