Network Technician

Network TechnicianThe Network Technician will work with a team of network engineers to manage and maintain a converged Gigabit Ethernet network infrastructure supporting 66 ABG/SC and its customers under Core Services. The position installs, configures, maintains, and troubleshoots network infrastructure and supports classified, unclassified, and other networks while maintaining compliance with applicable DoD, Air Force, and DISA requirements.Responsibilities include:Working with a team of network engineers managing and maintaining a converged Gigabit Ethernet network infrastructure supporting 66 ABG/SC and its customers under Core Services.Installing, configuring, and troubleshooting network infrastructure, including UPS, with minimal supervision and short timelines using current networking technologies.Providing excellent customer support for network-related services.Performing daily tasks and ongoing upgrade projects involving operational support for routers, switches, IP address management, network management tools, and integration of new networks into the existing architecture.Updating and maintaining classified and unclassified network topology maps.Assisting in securing network systems to meet applicable DoD, Air Force, and DISA compliance requirements.Participating in system maintenance, optimization, and performance activities for classified, unclassified, and other enterprise networks.Interfacing with vendors for warranty claims, hardware/software upgrades, and other technology updates.Diagnosing data troubles, opening and routing trouble tickets, and handling customer support cases with third-party subject matter experts through Tier 3 contracted support constructs.Ensuring proper and timely resolution of network support issues.Maintaining detailed records and following locally established military processes and procedures to support network compliance with applicable directives, publications, and guidelines governed by external DoD agencies.Researching technical issues and developing solutions using strong attention to detail.Supporting emergency operations on an as-needed basis 24/7 and responding to operational needs according to contract parameters.