Guest Services Specialist - FULL TIME

Job Description

Job Description

Pay is dependent upon direct guest service experience.

At Juut Salonspa we believe in the power of Daymaking! As the collection of original Aveda salons employing some of the most highly regarded industry professionals, we have a 40-year history of impacting people, society, and the world at large. We use our vision and talent to generate confidence, invigorate clients, and make the world a happier place. You are supported by a team of professionals in our home office including marketing, education, human resources, and operations to assist in your career growth. We celebrate individuality and care about your livelihood as an artist. JUUT Salonspa is an inclusive environment.

Summary:

The primary responsibility of this position is to provide an elevated customer experience to all JUUT guests. The Guest Service Specialist performs Front Desk duties in accordance with Juut’s performance and service standards. Key accountabilities of this position include those tasks listed below combined with ensuring positive, uplifting experiences for all customers, being a resource to guests, artists, and spa, and upholding Juut’s Daymaker philosophy.

Essential Duties and Responsibilities:

Daymaking

• Know, believe in, and follow through of Company purpose, mission, values, beliefs, and guiding principles. We are Daymakers.
• Be a passionate expert: always continue to learn, serve guests consistently, and always maintain integrity.
• Make a genuine connection always be authentic, respectful, compassionate, and fully present.
• Inspire an encore: always go above and beyond to give each guest an unforgettable experience and maintain enthusiasm and confidence.

Guest Interaction

• Greet guests upon arrival with a special welcome utilized for new or returning guests.
• Check-in guests, give salon tour to all new Juut guests and offer add on appointments available following guest’s scheduled appointment.
• Escort guest to waiting area, hang up coat if necessary, and offer beverage to all guests and Daymaker book to new guests.
• Perform confirmation calls to guests and offer add-on service during call.
• Check out guests by ringing service ticket, closing out sale of retail products and/or suggesting fitting products, prebooking next guest appointment, and performing proper goodbye.
• Answer incoming guest calls, book appointments with proper artist or therapist through matchmaking, capture guest data completely and accurately, offer add on appointments and up sell booked appointment.
• Make follow up calls to new guests within 24 hours of their visit to Juut.

Retail

• Stock retail shelves as necessary when product is low, or retail product order is delivered.
• Clean retail shelves on regular basis.
• Responsible for all product knowledge, continuous product education, ability to answer product questions as a resource for the guest.

Facilities

• Monitor and refill beverage station items, keep area clean and stocked.
• Organize magazines throughout salon to be in order and easily accessible to guests.
• Clean bathrooms and restock supplies and containers.
• Salon cleaning as determined by management.

Other

• Knowledge of artists at salon location to include services provided, specialties, level etc.
• Ability to reschedule appointments, when necessary, block artist time in computer system, distribute gratuities.
• Handle cash to include bank deposits.
• Ability to work during opening and closing hours.
• Attend all training, education, and meetings/huddles as required.
• Assist with possible other duties as assigned.
• Must always remain professional in demeanor, communication, and dress (including following proper dress code with professional looking hair and makeup).

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Willingness to take initiative.
• Outstanding customer service and communication skills.
• Ability to multi-task in a fast-paced environment.
• Intermediate computer skills.
• Availability to work salon schedule –nights and weekends required.
• Ability to interact in a positive and productive manner while fostering a team-based environment.

Education/Training/Experience:

• Education: High School Diploma or equivalent.
• One to five years of direct guest service experience. Experience in salon, cosmetics or like retail business preferred, but all Daymaking candidates are encouraged to apply.

Physical Requirements:

While performing the duties of this job, the employee will be required to:

• Walk, sit, bend and squat
• Talk and hear
• Grab, pull or bend items
• Lift and/or carry up to 10 lbs.
• View items at a close or distant range
• Stand for extended periods of time

Working Conditions:

• Retail salon environment

Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a position. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

This document does not create an employment contract, implied or otherwise, other than as “at will” relationship.

Pay is dependent upon direct guest service experience.