Veterinary Receptionist

To support pet owners in high-pressure situations, the full-time remote Non-Credentialed Veterinary Support Staff will handle incoming calls and chats regarding toxic exposures and general care questions, providing accurate information and documenting cases in an electronic database. Key responsibilities Manage incoming calls and chats related to pet poisonings and care inquiries with professionalism and empathy Triage cases and provide accurate medical, health, and safety information to pet owners Document all interactions and case details in the electronic database efficiently Required qualifications At least 3 years of direct patient care experience in a veterinary clinic or hospital Ability to work varying shifts, including evenings, weekends, and holidays Strong keyboarding and computer skills, including proficiency in Microsoft Office Customer service-focused attitude with a commitment to caller well-being Math proficiency for calculations involving fractions, decimals, ratios, and percentages