Client Operations Supervisor

Client Operations SupervisorBarry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (View email address on click.appcast.io).Barry's is the Best Workout in the WorldTM®. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices.About the RoleAs a Client Operations Supervisor, you'll be the first contact for Barry's, leading best in class Hospitality and execution of daily operations. You will support the Senior/General Manager and Assistant General Manager with key marketing initiatives, team development, upholding brand standards and maintaining all studio facilities. You will lead hospitality, assist clients with class selections, membership queries, Fuel Bar orders and retail. Your passion for customer service and building a strong Barry's community sets you apart from the rest.What You'll DoLead on duty, ensuring seamless class check-ins, studio opening and closing in accordance with all policies and proceduresSupport management of studio staff on dutyDevelop effective and cooperative relationships with clients/staffSupport the S/GM and AGM with studio Marketing strategy. This may include:Acquisition tacticsClient and community initiativesStudio and team engagementCorporate lead generation and outreachAssist with fuel bar and retail inventory control and countsPartner with S/GM and AGM to support the implementation and execution of all hospitality processes, ensuring all team members have been consistently trained and their skills are continuously developedTrain and provide ongoing development to team members in service of ensuring a consistent client experience and upholding our mission, vision, values, and hospitality standardsOversee milestone, loyalty, and surprise and delight program implementation and execution in studio, celebrating special events with regularity, in accordance with guidelines to drive community and retentionManage studio systems:ZendeskBrandbotEnsure all client matters are properly and swiftly resolved or escalated, and ensure consistent and adequate follow through to all client inquiriesAssess client needs, maintain quality standards for services, and evaluate client satisfaction while communicating any studio promotions and/or special eventsLead with prompt and effective internal and external communicationMaintaining brand standards and all studio facilities responsibilities including but not limited to:Laundry, Red Room maintenance, Locker Room cleaning, overall studio cleanlinessIn partnership with S/GM, AGM or Facilities Lead carry out weekly studio facilities walk-throughs and auditsRetail and Fuel Bar customer service deliveryFuel Bar pre and post class ordersMerchandisingMaintaining brand standardsIdentifying opportunities to drive sales and elevate the client experienceCompany Culture Responsibilities:Work to uphold Barry's community and culture standards, and live the company mission, vision, and values daily.Represent the Barry's brand within the studio and throughout the fitness community.Assist in participating in and enhancing the community with your studio and regional teams.QualificationsStrong customer service skillsAvailability to work 5 shifts including weekends and public holidaysFriendly, outgoing personality and enjoy social interactionExhibits enthusiasm for the studio and for the jobMust be a patient, courteous listener, able to show empathyResponding to clients request with a can-do attitudeCooperative manner with an optimistic attitudeAbility to prioritize and work within a fast-paced environmentHave an eye for detail and care for the studio's appearance and cleanlinessEffective team playerMaintain a professional appearance and behaviorDemonstrate excellent communication skillsCandidates must be at least 18 years or older to apply