Program Assistant - Emancipation Center

Overview Brief Description The Harris Center for Mental Health and IDD (The HARRIS CENTER) is looking for a Program Assistant - Emancipation Center to join our team. The Program Assistant utilizes a combination of administrative and secretarial skills to support the department. This position will interface internal and external providers and vendors. Primary duties include on-site coordination of facility maintenance, emergency response/disaster preparedness, supply/food purchasing and delivery, paraprofessional schedules/coverage, and liaising with external vendors as necessary. The Program Assistant will respond to routine requests and use judgment and initiative (with supervisory consultation) to determine necessary response/action in non-routine situations. What You Will Do Communicates and works with callers, patients, staff and visitors appropriately, demonstrating a professional, polite and culturally sensitive manner. Possess strong verbal and written communication skills. Works collaboratively with Agency stakeholders to fulfill requests and/or share the required information. Provides new paraprofessional staff with orientation and on-site training. Obtains the additional access required for on-site job responsibilities (i.e. med carts, lab access, and maintaining key counts) for designated staff. Maintain program databases and spreadsheets tracking admissions, discharges, census, and incidents. Coordinates duties and maintains accurate accounting on the following: facility repairs and workorders; ordering office and program supplies; and inventory control. Compiles and enters data for all paraprofessional leave time in KRONOS (i.e. enter work schedule) and ensures 24/7 paraprofessional coverage of the department. Complies with The Harris Center policies and procedures and contractual requirements including punctuality, attendance and access to the facility. Maintains staff and consumer safety. Performs other related duties as assigned. Customer (i.e. patients, visitors, and contractors) and staff inquiries are courteously attended to; good business relations exits with customers with no more than four (4) documented substantiated complaints during a 12-month period. Designated reports are submitted accurately and within established timeframes (no more than two (2) documented exceptions during a 12-month period). Accurate recording of equipment, supplies, and monitoring logs (no more than four (4) documented exceptions during a 12-month period). Confidential information and sensitive data in regard to patients and employees and the Agency is protected at all times (No documented exceptions during a 12-month period). Professional image and behavior are maintained in accordance with Agency policy and procedures (no more than two (2) exceptions during a 12 month period). Special Projects and work order requests are completed within established timeframes (no more than two (2) documented exceptions within a 12-month period). Education Required High School Diploma or General Education Diploma Bachelor’s degree (B.A.) from four-year college or university preferred. Experience Required 3 years of related work experience required Demonstrate the ability to deliver professional customer service in a collaborative environment with many stakeholders. De-escalation & behavior management experience preferred. Required Knowledge, Skills/Abilities Knowledge of Microsoft Word, Outlook, Excel, Access, Power Point and Outlook. Knowledge of HIPAA Privacy and Security Rules. Possess strong verbal and written communication skills and interact effectively at all levels within the organization. Possess critical thinking, problems solving and listening skills. Must have well-developed interpersonal, organizational and collaborative skills with a desire to provide a high level of customer service. Ability to maintain absolute confidentiality of all work-related matters. What Else You Should Know This posting is associated with position ##70286, 70287, 70288 Work location: 419 Emancipation Ave., Houston, TX 77003 - this facility will maintain operations 24/7 to ensure continuous support and service. What We Have To Offer The Harris Center offers a competitive salary and a suite of benefits designed to enrich your professional and personal life, including retirement plan with company matching, possible prior service credit for Paid Time Off accrual, and opportunities for financial well-being. Additional benefits include cell phone discounts, Tickets at Work entertainment deals, a free Headspace subscription for mental wellness, an Employee Assistance Program, and access to student loan forgiveness programs through qualifying programs. About Us The HARRIS CENTER is the state-designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, The Harris Center provided care to over 96,000 people in fiscal year 2023. The Harris Center provides a full continuum of services at 86 sites across Harris County, in more than 40 languages plus sign language. With more than 2,500 employees, The Harris Center is committed to meeting the behavioral health and IDD needs of Harris County residents and supporting them to live to their fullest potential. The organization emphasizes suicide care and prevention through a trauma-informed approach rooted in safety, trust, choice, collaboration, and empowerment. #J-18808-Ljbffr The Harris Center for Mental Health and IDD