Call Center Representative

Job Description

Job Description

Description

Hiring for multiple departments

Onsite in Irving | Contract-to-Hire | Up to $23/hr+

We’re seeking career‑minded candidates for several customer‑focused and operations roles. Great for anyone who loves problem‑solving, teamwork, and growth opportunities!

a. Customer Care Representative

Schedule: Monday–Friday; 8 AM–5 PM and 9 AM–6 PM,

with 1–2 Saturdays a month 8 AM–12 PM.

Job Description:

Answering incoming calls from customers who need assistance with their account,

payment information, title requests, and payment options.

b. Customer Accounts Representative

Schedule: Monday–Friday; 8 AM–5 PM with two late nights a week 11 AM–8 PM (late nights are never on Friday), plus 1–2 Saturdays a month 8 AM–12 PM.

Job Description:

Light collection’s role, calling customers who are 1–29 days past due—a courtesy call. This is still heavily customer‑service focused. You may help customers update credit card info, change expired payment methods, set up autopay, or reset passwords.

c. Title Associate – Customer Service Support (Role 3)

Schedule: Monday–Friday 8 AM–5 PM

(You may occasionally work 7 AM–4 PM or 9 AM–6 PM depending on business needs.)

Job Description:

This role supports crucial customer service and title-processing functions, including dealership communication, lien perfection, and coordination with state DMV offices. It requires strong problem‑solving, attention to detail, and the ability to work both independently and as part of a team.

Key Responsibilities:

• Provide internal and external customer service support, including 10–20 inbound & outbound calls with customers, dealerships, and DMV offices.

• Research, analyze, and resolve title‑related issues using available information; escalate when needed.

• Ensure accurate and timely processing of title documents, lien perfection, and related administrative tasks.

• Identify process gaps or trends and communicate findings to leadership.

• Maintain strong organization, accuracy, and attention to detail.

Overtime Requirement:

• Up to 3 hours of overtime weekly depending on business needs.

• Required to work two Saturdays per month from 8 AM–12 PM

Other Information:

- 6-month contract to hire

- Onsite in Irving

- Looking for career minded individuals

- Will be cross-trained and moved between departments every few months or so

Skills

bachelor's degree, customer service, call center, auto finance, data entry, Customer service oriented, Support, Customer service skills

Top Skills Details

bachelor's degree, customer service, call center, auto finance, data entry

Additional Skills & Qualifications

- Problem solving skills, attention to detail

- Must have excellent Communication Skills

- Experience with customer service and problem resolution

- Bachelor's degree highly preferred

Best: Bachelor's OR Associates

Avg: 1-2 years of professional work experience

Experience Level

Entry Level

This is a Contract to Hire position based out of Arlington, TX.

The pay range for this position is $18.50 - $23.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Arlington,TX.

This position is anticipated to close on Jun 19, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.