Inside Sales Representative

Job Title Inside Sales Representative Location Richmond, VA Schedule Monday Friday, 9:00 AM 6:00 PM Reports to Customer Experience Manager About the Role We're seeking a driven and customer-focused Inside Sales Representative to join our Customer Experience team at Anthonys Richmond, VA office. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving customer challenges, and is passionate about delivering exceptional service from quote to post-shipment support. You'll play a key role in supporting our sales managers and commissioned representatives, ensuring seamless order processing, accurate pricing, and a positive customer journey. Key Responsibilities Build and maintain strong relationships with internal teams and external clients Provide responsive, high-quality customer service across all touchpoints Initiate and manage pre-sale activities including product knowledge, quoting, and order entry Ensure post-shipment follow-through and customer satisfaction Assure accurate customer pricing Collaborate with sales managers and reps to support quoting and order fulfillment Troubleshoot issues and proactively resolve customer concerns Track and manage multiple priorities with attention to detail Basic Qualifications High School Diploma or GED Minimum 3 years of experience in customer service or inside sales Preferred Qualifications Associate's or Bachelor's degree in Business, Communications, or related field Experience with AS400 or similar mainframe systems Bilingual (Spanish) is a plus Ideal Candidate Traits Proven customer-first mindset with a passion for service excellence Strong attention to detail and organizational skills Ability to read and interpret basic technical drawings Excellent verbal and written communication skills Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams) Comfortable managing multiple priorities and deadlines Collaborative team player with cross-functional agility Self-motivated, goal-oriented, and eager to contribute to team success Whats in it for you? Medical, Dental, and Vision 401k Retirement Plan Flexible Spending Paid Holidays Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. #J-18808-Ljbffr Dover Food Retail