Clinic Office Assistant Lead - RN, LPN, CMA/RMA/CCMA

Job Overview

The Clinic Office Assistant Lead (RN, LPN, CMA/RMA/CCMA) is responsible for providing direct or indirect care, under the supervision of a physician based on their scope of training to patients who present with urgent, emergent or potential health problems as well as preventive care. Services provided by the CMA/RMA Lead will include, but are not limited to, general patient care, assistance with procedures, documentation of activities and patient/family education. The CMA/RMA Lead will provide care utilizing established principles and ethical standards as well as policies and procedures established by Deaconess. The CMA/RMA Lead serves as a role model for the clinical staff and serves as a liaison between the staff and the Practice Manager in the absence of the Practice Manager.

• The Clinic Office Assistant Lead must be able to demonstrate knowledge of growth and development to provide patient care appropriate to the age of the patients served.
• The Clinic Office Assistant Lead must be able to successfully demonstrate the staff requirements as specified in the department’s competencies and scope of training, and meet/exceed standards as identified below.
• Reviews patient data prior to each office visit for relevant clinical updates, laboratory, x-ray and other test results.
• When rooming patients, obtains medical and social history, chief complaint and/or history of present illness, completes appropriate assessments (e.g., vital signs, height, weight), and reviews & updates the medications list. Document all data obtained in the Electronic Medical Record (EMR).
• Prepare patient for examination, set up any necessary equipment.
• Assist physician with procedures and examinations which are within scope of training of the CMA as ordered by physician.
• Demonstrates sterile technique during procedures and adheres to safe operating guidelines for all departmental equipment.
• Provides accurate and timely procedure scheduling with minimal errors.
• Obtains signatures from patients on appropriate forms for procedures; including but not limited to Medicare/Medicaid waiver, ABN, consent forms and authorization to treat minors.
• Administers oral, intradermal, subcutaneous, and other in-office medications and immunizations as ordered by the physician.
• Utilizes the specimen log for all outgoing specimens, i.e.) biopsies, cultures.
• Confers with the patient and physicians regarding scheduling priorities for acute and routine visits.
• Utilizes the EMR to enter and/schedule all patient referrals, diagnostic services, tests, procedures etc as ordered by the physician. Obtains and documents prior authorization as needed.
• In collaboration with physician, provides the patient and family with appropriate education regarding medications, treatments, tests, procedures, results, and dietary recommendations. Document all information in the EMR.
• Receives and responds to telephone requests from patients under the direction of the physician and/or nurse practitioner. Documents the request, contact information, physician response, patient follow up and any other pertinent information in the EMR. * Medications, pharmacy and allergies should be reviewed and updated during each patient telephone encounter.
• Implements and positively reinforces physician/provider orders and/or treatment methodologies.
• Provides practice-specific care to meet the needs and behaviors of patients based on the patient’s age and assessed level of growth and development for all stages of life.
• Cleans the patient exam room and maintains patient flow through the office by efficiently utilizing exam rooms.
• Maintains an adequate amount of supplies in each exam room.
• Restocks department supplies, monitors supply usage, and requests to have supplies reordered in a timely manner.
• Ensures that all medications, stock, samples, and drug coupons are current and securely locked. Logs sample medications according to P&P. Maintains security for all schedule ll drugs in double locked cabinet/box.
• Maintains daily control logs for Compliance including but not limited to daily refrigerator/freezer temperatures, and daily disinfecting of exam rooms and tables, work surfaces and equipment.
• Sterilizes, repacks and labels instruments in accordance with practice guidelines. Completes monitoring and testing of sterilizers as required; maintain biological log.
• Adheres to all policies for compliance with ISDH, OSHA, CLIA, HIPAA, HFAP and any other appropriate regulatory agencies.
• Utilizes universal precautions in handling infectious/hazardous waste material.
• Reads and replies to educational/informational e-mails in a timely manner.
• Attends staff and other meetings as required.
• Performs other duties as assigned.
• Complies with Standards of Employee Conduct as specified by policy 45-19.
• Lead COA Job Duties: The lead role is not supervisory in nature and does not include responsibilities which are typically considered supervision. Supervisory duties are the responsibility of the Practice Manager. * Assist the Practice Manager in preparing and implementing process changes to remain in compliance with regulatory agencies. * Assist the Practice Manager with implementation of quality and performance improvement activities. * Assist the Practice Manager in determining staffing needs and assignments. * Assist the Practice Manager in identifying staff educational needs. * Work with department staff to facilitate problem solving.

Education Qualifications

• Graduation certificate from an accredited Medical Assistant or nursing program

Experience Qualifications

• Experience preferred but not required.

Licenses and Certifications

• Current certification for Kentucky or Indiana locations one of the below:
• Certified Medical Assistant - American Association of Medical Assistants.
• Registered Medical Assistant - American Medical Technologist.
• Certified Clinical Medical Assistant - National Health Career Association.
• National Certified Medical Assistant - National Center for Competency Testing.
• Nationally Registered Certified Medical Assistant - National Association for Health Professionals.
• Registered Medical Assistant - American Allied Health.
• Certified Medical Assistant Clinical - American Medical Certification Association. Required or
• Active LPN or RN license
• CPR provider certification Required

Location: Jasper Heart and Vascular - 440 Scott Rolen Drive, Jasper, IN 47546

Hours: 36 per week, Monday - Friday, no weekends or holidays

Shift: starts as early as 7 am ET and ends by 5pm ET