Client Operations Coordinator

Job Description

Job Description

Benefits:

• Remote
• 401(k) matching
• Home office stipend

Client Operations Coordinator

Founded in 2008, Tutu School is a quaint and whimsical collection of boutique ballet schools designed to foster creativity and joy while encouraging tiny dancers to fully exercise their imagination as well as their bodies. With over 100 locations across the U.S. and Canada, Tutu School provides an imaginative curriculum that celebrates the magic of childhood and builds confidence through movement.

We are Tutu Collective Inc., a proud multi-unit franchisee of Tutu School. We currently operate 11 Tutu School locations across California, New York, and Connecticut. We are hiring for a Client Operations Coordinator to support all of our current 11 locations. This position will report directly to the Director of Business Operations.

Position Overview

The Client Operations Coordinator is responsible for ensuring an exceptional, seamless, and joyful experience for all clients. This role supports communication, marketing, and operational processes that directly impact client satisfaction, retention, and overall studio success. The ideal candidate is highly organized, proactive, and passionate about delivering outstanding service with a go above and beyond mindset.

Key Responsibilities
Client Communications & Experience

• Serve as a primary point of contact for clients via email, phone calls, and text messages.
• Maintain the Tutu tone communication approach with a focus on 100% client satisfaction.
• Ensure all communication is on-brand, accurate, and aligned with Tutu School values.
• Manage and track communication workflows to ensure all client touchpoints are executed appropriately.
• Collect and communicate client feedback to management to help strengthen systems, identify gaps, and enhance the overall client experience.
• Work to convert and retain clients acquired from events, trials, and promotional opportunities.

CRM & Class Scheduler

• Oversee CRM organization, data accuracy, and contact management.
• Create, schedule, and follow up on communication campaignsincluding emails, reminders, and automationsensuring workflow aligns with the customer journey.
• Become the subject matter expert on ClassBug, including reporting, tracking, administrative functions, and event/camp management.
• Ensure the website, ClassBug, and CRM are integrating correctly and communicate any issues or disrupted workflows.

Marketing & Outreach Support

• Assist with studio marketing initiatives, including sending marketing emails, texts, and distributing other materials.
• Support event-related communication, promotions, and follow-up strategies to increase conversion and participation.
• Helping with onsite events such as preparing materials, networking with families/community members, and showcasing the Tutu School brand.

Google Reviews

• Monitor and respond to all Google Reviews in a timely, brand-appropriate manner.

Social Media Management

• Monitor and respond to direct messages, comments, and community interactions across social platforms.
• Assist with scheduling posts, stories, and reposting relevant content to support engagement and studio visibility.

Operational + Studio Support

• Assist with securing teacher substitute coveragesometimes with minimal noticewhile maintaining strong communication between Regional Directors, Studio Managers, and teaching teams.
• Maintain high-level cross-department communication to ensure smooth daily operations.
• Help maintain a well functioning studio including but not limited to inventory, merchandising, ordering supplies, general cleaning, etc.

Sales & Metrics

• Responsible for achieving set metrics and sales goals for the role including but not limited to phone calls, response times, etc.

Qualifications

• Ballet or dance experience is a plus but not required.
• Strong written and verbal communication skills with a warm, friendly, and professional tone.
• Comfortable using AI and integrating AI into daily workflow.
• Highly organized with exceptional attention to detail.
• Experience with CRMs, email marketing tools, or workflow systems preferred.
• Ability to multitask, problem-solve, and remain calm under pressure.
• Social media familiarity, particularly in community management.
• Customer service experience and a passion for elevating the client journey.
• Proactive, resourceful, and committed to a make it right mentality.

Work Environment & Schedule

• Monday to Friday, with occasional weekend coverage needed.
• 12:00 to 5:00PM Pacific Time / 3:00PM to 8:00PM Eastern Time
• 25-30 hours per week.
• Must be located in California, Connecticut, Iowa, Minnesota or New York to apply.
• Preference given to candidates located near the Bay Area specifically Belmont, Redwood City, Sunnyvale, San Jose and South San Jose for occasional in-person assistance.

Pay & Benefits:

• $20-$22 per hour
• 401(k) with matching
• $50 per month cell phone stipend

This is a remote position.