Customer Success Manager

SnapMagic is building the digital growth engine for the global electronics industry.

Our core platform, SnapMagic Search (formerly SnapEDA), already reaches 2M+ engineers annually and is the default discovery layer for electronic components. We're now scaling SnapMagic Copilot, built on a proprietary dataset of 10M+ components, serving as the discovery and demand layer for the global electronics industry.

We've doubled revenue since our seed round with a small team operating at a very high bar. Our customers are scaling with us - and now we need someone to build Customer Success into a durable, revenue-driving engine.
What you'll do:

We're hiring a Founding Customer Success Lead to own Customer Success end-to-end.

This is a hands-on builder role. You will be the first senior CS hire and will personally run accounts while designing the systems, playbooks, and foundations that the CS team will use.


You own everything post-sale: onboarding, adoption, renewals, expansion, escalations, and the CS operating model itself. When something is unclear, broken, or manual, you take ownership of fixing it - first with judgment, then with process. You'll work closely with Sales, Product, Engineering, and Leadership to shape how SnapMagic delivers value and grows with customers.

You will:

• Own the full post-sale customer lifecycle: onboarding, adoption, renewals, upsells.
• Personally manage a portfolio of customers, including strategic and enterprise accounts.
• Build CS from 0 to 1: success plans, onboarding frameworks, renewal motions, health scores, and MBRs/QBRs.
• Partner with Product and Engineering to represent customer needs, unblock issues, and influence roadmap decisions.
• Create lightweight but effective CS processes that scale without slowing the team down.
• Establish the foundations for future CS hires: roles, expectations, metrics, and tooling.
• Handle escalations directly and calmly, owning outcomes, not just communication.
• Bring clarity where things are ambiguous and momentum where things are slow.

Your bar is simple and high: customers see value quickly, stay and expand naturally, and trust SnapMagic as a partner.
Job Requirements:

This role is for someone who:

• Has built or owned Customer Success in a 0 to 1 or early-stage environment (seed or Series A).
• Is comfortable being both hands-on and strategic, running accounts while building systems.
• Thinks in outcomes and revenue, not just activity or "CS best practices".
• Can operate with high autonomy and strong judgment in ambiguous environments.
• Builds simple, durable processes instead of over-engineering too early.
• Is technically curious and comfortable partnering closely with product and engineering.
• Takes pride in ownership, follow-through, and raising the bar for themselves and others.
• Wants to build something foundational, not just inherit a team or maintain the status quo.

This role is ideal for a senior CSM, Founding CSM, or early CS leader who wants real ownership and impact, not a support-only or purely managerial role.

Benefits

At SnapMagic, you'll work alongside bright, passionate teammates on a mission to revolutionize the $1.3 trillion electronics industry. The role won't always be easy - but it will push you to grow, expose you to a wide range of challenges, and give you the chance to accelerate your career faster than most environments allow. You'll have the opportunity to make a real impact from day one - and along the way, many of our team members build lifelong friendships and gain experience that shapes their future. Here's what we offer:

Mission & Impact

• Make your mark - Play a key role in revolutionizing the $1.3T electronics industry by building tools engineers rely on every day
• Real ownership - We empower you to drive decisions, lead initiatives, and see the impact of your work firsthand

Team & Culture

• Tight-knit team - Join a high-trust, low-ego group of passionate builders who care deeply about the mission and each other
• Collaborative environment - We value transparency, shared context, and fast iteration across functions
• Meaningful relationships - Many teammates form lifelong friendships along the way

Professional Development

• Career Growth : This role is an ideal launchpad to a future GM, COO, or startup founder role. You'll develop the judgment, operational chops, and leadership toolkit to run a company.
• Accelerated learning - Work cross-functionally, wear multiple hats, and grow faster than in traditional roles
• Feedback & mentorship - Stretch projects, direct feedback, and coaching from experienced leaders
• Mastery-focused - We encourage curiosity, skill-building, and deep domain expertise

Compensation & Benefits

• Competitive compensation - Includes salary and equity
• Comprehensive healthcare - Medical, dental, and vision coverage for you and your dependents
• 401(k) plan - Managed via Guideline (unmatched)
• Commuting Benefits - Managed via Gusto ($100/person/month for parking, $165/person/month for transit)

Work Environment

• Catered lunches - Provided during in-office days (Monday, Wednesday, Friday) to simplify your workweek
• Hybrid environment - We value face time but offer Tuesday and Thursday to work-from-home