Float Medical Office Assistant

Job Title

Dent Neurologic Institute is committed to excellence in all we do. Our culture is built on four key pillars: respect, quality, productivity, and well-being. By remaining dedicated to these values and the overall mission, we are dedicated to making a difference for both patients and colleagues. When you join the Dent team, you can take advantage of a variety of benefits.

Working hours: Monday-Friday, between 7:00am - 6:00pm. 8 hours/day, 5 days/week, typically 8:00am - 4:30pm

Location: Amherst, NY. Must be able to travel to all Dent Locations, Amherst, Williamsville, Orchard Park, & Batavia

Position Summary: Coordinate and participate in a variety of supportive patient care and clinic preparations that assist medical professional personnel.

Responsibilities of Position:

• Coordinates and participates in a variety of patient care activities in the examination of patients to include: vital signs, mini assessments, assisting with diagnostic procedures, records data for medical record and calls in prescriptions to the pharmacy as directed by the physician.
• Determine, prepare and set-up medical supplies, instruments and equipment for diagnostic and therapeutic procedures.
• Confers with the patient to obtain accurate information for records, explains procedures, allay fears and elicit cooperation
• Ensure completion of chart information prior to examination by physician or extender, entering any prescriptions, diagnostic testing and outside procedures.
• Assists in completion of insurance/compensation/disability/prior authorization forms
• Escort and/or transport patients to the examination room and other clinic locations.
• Evaluate patient care with an emphasis on patient response; monitors providers' plan of care from patient assessments, medical record, and other record information; maintains liaison with physicians and practice administration to ensure efficient and effective patient care services.
• Answers all calls pertinent to assigned area and/or directing clinical calls to appropriate clinical personnel while also responding appropriately to patient inquiries and referring physician's office inquiries, providing accurate and detailed information.
• Schedules follow up appointments for office visits and diagnostic testing
• Coordinates scheduling with medical secretary and assists with modifying provider schedule when necessary to conform to changing priorities and unanticipated events, including changes in staffing schedule and other activities.
• Work in conjunction with Medical Secretary and cover job duties as needed.
• Maintain work area in clean and orderly condition; set up, clean and disinfect examination rooms; monitor and ensure appropriate inventory of medical supplies in examination rooms; replenish as required
• Complies with quality assurance, HIPAA, customer focus, infection control, safety and other policies as set forth.
• Ensures adequate and appropriate patient follow-up regarding prescriptions, referrals, and diagnostic testing. Contributes to patient care through patient and family education, distributing resource literature and community service recommendations and referrals as needed.
• Refers patients to proper resources for Dent policies such as billing and or financial support.
• Reports errors or problems so that appropriate action may be taken for patient care
• Independently problem solves and utilizes resources to obtain patient information when the patient is unable to communicate.
• Represents Dent by displaying a respectful and caring manner with patients and their families. Interacts calmly, respectfully and in a friendly manner with other employees of Dent.
• Participate in development and implementation of general policies and procedures to provide for the physical and emotional comfort and safety of patients. Maintains competence through continuing education and in-service training.
• Maintains confidentiality of patient information.
• Complies with quality assurance, HIPAA, customer focus, infection control, safety and other policies as set forth.
• Organization of work area and clinic, keeping the provider on schedule. Prioritization of tasks.
• Performs other duties as assigned or requested by Clinic Manager and/or Providers.

Skills & Experience Necessary:

• High degree of verbal communication and interpersonal skills to determine needs, provide information, and provide emotional support
• Working knowledge of Microsoft office, specifically Excel.
• Strong planning, problem solving, organizational, verbal communication, and interpersonal skills
• Working knowledge of general office equipment including fax and copy machines, multi-line phone system, and personal computer
• Ability to address and resolve conflict in a professional manner
• Ability to maintain strict confidentiality
• Ability to be flexible
• Ability and willingness to travel as needed to meet operational needs

Required Education

• High School Diploma and 2+ years related experience.

Preferred Education

• Associates Degree and 2 years related experience.

Working Conditions:

• Minimal/moderate physical effort
• Prolonged standing and walking periods with often bending, squatting, reach above shoulder level, crouching, kneeling, and push/pull
• Regular fine hand manipulation
• Associated health risks related to patient exposure including body fluids
• Requires some lifting usually not in excess of 25 pounds

Travel

• Travel between DENT Neurologic Institute sites required

Compensation :

• Most candidates will start within the first quartile of the pay range
• Rates are commensurate with experience

EEO Statement : DENT Neurologic Institute is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.