Surgery Scheduler

Surgical Scheduler Vascular Surgery | General Surgery | Podiatry

Join our growing, family-oriented, and fun team dedicated to providing exceptional patient care across Lancaster, Lebanon and York Counties. We are seeking an organized, detail-oriented Surgical Scheduler to coordinate procedures and support our surgeons, patients, and clinical teams.

Schedule

• Monday - Thursday: 7:45 AM - 4:30 PM

• Friday: 7:45 AM - 3:30 PM

• No evenings, weekends, or holidays

Key Responsibilities

• Schedule surgical procedures, pre-operative testing, and related appointments

• Coordinate with surgeons, hospitals, surgery centers, insurance companies, and patients

• Obtain authorizations and ensure all required documentation is complete

• Communicate surgical instructions and preparation information to patients

• Maintain accurate scheduling records and manage multiple priorities in a fast-paced environment

• Travel occasionally between satellite offices throughout Lancaster and York Counties

What Makes a Successful Surgical Scheduler

• Exceptional organizational and time-management skills

• Strong attention to detail and accuracy

• Outstanding customer service and communication abilities

• Ability to multitask and adapt to changing priorities

• Professionalism, teamwork, and a positive attitude

• Experience with medical scheduling, insurance authorizations, and electronic medical records

• Knowledge of surgical workflows and terminology

Why Join Us? We pride ourselves on maintaining a supportive, family-oriented culture where teamwork, collaboration, and a sense of fun are valued. We work hard, support one another, and celebrate our successes together while making a meaningful difference in the lives of our patients.

Qualifications

• High school diploma or equivalent required

• Medical office and surgical scheduling experience required

• Reliable transportation for travel between clinic locations

If you thrive in a team-focused environment and enjoy helping patients navigate their surgical care journey, we'd love to hear from you!

Purpose:

Coordinate and schedule patients for in-patient and outpatient surgical procedures. Assist the surgeon and the administrator in promoting, developing and monitoring all aspects of operations.

Responsibilities:

• Work directly with department to troubleshoot procedural and operations issues.

• Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.

• Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.

• Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.

• Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments.

• Ensure that informed consents are signed.

• Provide patients with pre and postoperative instruction according to service specific guidelines.

• Coordinate patient education seminars and schedules physicians accordingly.

• Collect data for research study.

• Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases for all patients.

• Ensure all billing and insurance information is current and accurate.

• Complete special projects as assigned.

• Act as liaison between patient and referring physicians.

• Obtain pre-certification and/or referral prior to the date of the procedure.

• Coordinate and track internal and external marketing efforts.

• Attend and schedule department meetings.

• Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials.

• High school diploma or equivalent required.

• Completion of a medical assisting program or 2-4 years experience in a medical field.

• Proficiency in medical terminology preferred.

• General knowledge of computer software and practice management databases is essential.

• Knowledge of the Epic practice management programs preferred.

• Strong organization, time management and interpersonal skills.

• Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees.

• Ability to deal compassionately and professionally with patients is essential.

• Work independently and possess sound decision-making skills.

• Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures.

• Ability to prioritize work demands.

• Ability to consistently maintain confidentiality with regards to all job assignments and related information.Access to medications is limited to the distribution of the medication to the nurse.Licensure, Certifications, and Clearances:Clearances must be dated within 90 days

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran