Warehouse Supervisor

Job Description

Job Description

POSITION SUMMARY

Supervise, lead, and actively participate in daily warehouse operations including shipping, receiving, picking, packing, inventory handling, and workflow coordination. This position is a hands-on leadership role that requires the supervisor to regularly work on the warehouse floor alongside warehouse personnel to ensure productivity, safety, accuracy, and operational efficiency. The Warehouse Supervisor is expected to maintain a visible presence within the warehouse and actively assist with operational tasks as business demands require.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement 

To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties.

Essential Functions Statement(s) 

• Actively work on the warehouse floor daily while supervising and supporting warehouse employees in shipping, receiving, picking, packing, stocking, and material handling activities.
• Pick, pack and ship orders according to schedule assignment. 
• Monitor orders in both Parcel and LTL work areas, release and sort orders as necessary to maintain expected cut-off times and constant flow of production. 
• Maintain a consistent physical presence on the warehouse floor to oversee workflow, monitor productivity, address operational issues, and provide direct support to team members.
• Perform quality assurance throughout the day; observe staffing for adherence to production and assigned work schedule; report findings to management.
• Lead by example through direct involvement in warehouse operations and hands-on assistance during peak workloads, staffing shortages, or operational challenges.
• Research and problem solve adverse situations which arise within the daily workload. 
• Train, coach, and support warehouse personnel while reinforcing company policies, procedures, and safety expectations.
• In the absence of the Manager, will take on additional responsibility as the Acting Manager.
• Direct employees to perform necessary tasks based on the work flow and prioritize those tasks effectively. 
• Perform other related duties in the warehouse as directed by the Manager or circumstances.
• Regular and prompt attendance at work is a primary function and requirement of this position.

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability –  Acceptance of responsibility resulting in anticipation / prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one’s job, department or organization.
• Attention to Detail –  Taking responsibility for a thorough and detailed method of working.
• Communication –  Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the reader.
• Computer Literacy –  Effective and efficient use of computers in the working environment.
• Customer Focus –  Knowing the internal and external customers' business needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfaction.
• Detail Oriented –  Pay attention to the minute details of a project or task.
• Ethical / Integrity –  Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be seen as credible in the workplace.
• Functional Expertise –  Acquiring and applying functional knowledge in one's own area of specialty.
• Initiative – Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passively until the situation demands action.
• Interpersonal –  Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuous.
• Organized –  Being organized or following a systematic method of performing a task.
• Persuasiveness – To present an idea or plan in a way that encourages others to adopt a certain stand.
• Problem Solving – Identify problems and issues of varying complexities and find effective solutions within few guidelines.
• Reliability – The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasks.
• Safety and Security – Supports and complies with safety and security requirements.
• Sociability and Networking – Socializing effortlessly with other people; at ease when approaching others or on social occasions and building relationships.
• Tactful – Show consideration for and maintain good relations with others.
• Teamwork – Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.
• Time Management – Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlines.

Education

• High School Graduate or General Education Degree (GED)

Experience

• Five (5) plus years of operations management experience in a distribution and/or manufacturing environment. Prior experience controlling P&L, helpful.
• Previous experience using the ILS database or similar Warehouse Management Systems would be helpful.

Computer Skills

• Computer literate in a Microsoft Windows environment with the ability to learn new software and application.
• Microsoft Excel – Intermediate level. Must have the ability to perform functions such as creating a spreadsheet, formatting a spreadsheet, using the formula bar to perform various functions, importing/exporting documents, and calculating numbers. 
• Microsoft Outlook – Basic level. Must have the ability to perform functions such as composing, sending, forwarding and replying to incoming e-mail, attaching computerized files, and utilizing calendar and task reminders.
• Microsoft Word – Basic level. Must have the ability to perform functions such as composing, editing, naming and saving documents, formatting text, and printing.
• Internet Explorer or other web browsers – Basic level. Must have the ability to perform functions such as navigating through websites via hyperlinks and searching websites using various search engines and boomerang searches.  
• General knowledge of how to use a calculator, scanner, copy machine, fax machine, printer, telephone and various standard office equipment. 

Certificates & Licenses 

• Auto insurance
• Valid driver’s license

Other Requirements 

• Fluent English speaking and writing skills is required, secondary language skills is a plus.
• Demonstrated Leadership abilities are required.
• Demonstrated Human Relation skills sufficient to communicate performance expectations and motivate and retain staff members.
• Ability to communicate effectively, both orally and in writing.
• Primary language used to perform this job is English. 
• Knowledge of warehouse safety regulatory standards.
• Safety clothing and/or equipment is required when working in the warehouse environment. Safety clothing includes closed toed shoes and gloves.
• Must be able to pass a background screen.